Customer Service Assistant
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Compare US ($) vs UK (£) Salary & Net Take-Home Pay
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Position Overview & Specifications
Work Location: IPSA Europe, Unit 1, New York Way, North Shields, Tyne & Wear, NE27 0QF, UK
Department: Customer Service
Reports to: Customer Service Manager
n Full-time o Part-time
Customer Service are responsible for ensuring our customers receive a world class customer experience. They are the internal customer champion who ensures that customers needs are met in manner that exceeds their expectations. Voice of customer is their priority to ensure that we are continually monitoring and improving our customer service levels.
Key Responsibilities (including but not limited to): Customer Service and Admin Duties:
- Order entry
- Order acknowledgement
- Effective customer communication
- Log and distribute customer enquiries (Telephone and Email)
- Digital and physical filing
Experience and Skills required:
- Computer Literate with good knowledge of Microsoft 365 programmes
- Excellent organisation and time management skills
- Experience of Salesforce would be an advantage
- Confident telephone manner
- Experience of working in an office or similar environment
General requirements:
- Follow company policies and procedures at all times
- Meet personal objectives and targets
- Build sustainable relationships of trust through open and cooperative communication
- Strive to achieve company targets and KPI’s
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Machinery Manufacturing
Based on transatlantic hiring benchmarks for Customer Service Assistant roles across IPS Corporation's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Machinery Manufacturing.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £20,500 - £22,000 bracket, including retirement vesting and health parity.
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