Field Service Engineer

Since our 2016 arrival in the UK, IPS Group UK have successfully delivered 200+ Pay & Display projects equating to over 4,500 terminals across the UK & Ireland. We are an innovative, international parking solutions provider who are continually growing and are looking for field Based Service Engineers to support our ever-growing portfolio.

Being a part of the IPS Group, UK family is also very important to the success of our business. Our progress relies on nurturing, supporting, and growing our team of individuals to help realise both their career and personal goals.

IPS are looking to expand our current mobile engineering team and are recruiting in various locations across the U.K. This role require someone who is in Northern Scotland.

About the role:

To provide comprehensive field-based electronic and electro-mechanical engineering support to customers in the UK using company products.

Main Duties

• Provide mobile engineering support to the company installations in the field.
• React to faults and incidents relating to products throughout the region.
• Carry out commissioning of products and first-line training to customers
• Complete necessary paperwork/IT systems use for adherence to customer support SLAs.
• Effective technical communication to support staff · Customer facing technical advice, support, and liaison
• To work closely with the Technical Support Manager to deliver a best-in-class level of support.

Person Specification

• Electrical & Mechanical Engineering experience within a field-based role
• Full UK driver’s licence
• Conscientious and trustworthy in dealing with revenue-generating products
• A drive and passion for continuous improvement of company products
• A real team player, with pride in their work and a desire for success.
• Flexible can-do attitude
• Able to manage short-, medium- and long-term goals
• Able to appreciate and adjust to other cultures and business styles
• PC Literate
• Able to work under pressure
• Prepared to visit UK Head Office based in Doncaster as required for meetings/training when required

Health & Safety

Statement

Under the Health & Safety at Work Act, everyone has legal responsibility for their own welfare and for the health and safety of others. Any queries you may have relating to health & safety matters should be raised in the first instance with your supervisor, your manager, or a member of the Human Resources Department.

Equal Opportunities

Statement

• IPS Group is an equal opportunities employer and will promote regardless of sex, sexual orientation, marital status, disability, religion, beliefs, colour, race, nationality, gender reassignment, ethnic or national origin.
• Our aim is to ensure that no job application or employee received less favourable treatment or is disadvantaged by employment conditions or requirements that cannot be shown to be justifiable.

Job Types: Full-time, Permanent

Salary: £28,000.00-£32,000.00 per year

Benefits:

• Company pension

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Work Location: On the road