Customer Service Advisor
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Position Overview & Specifications
Customer Service Advisor
Who are we?
With headquarters in central London and Manchester, we're the largest owner and operator of student accommodation in the capital with 76 sites in 27 cities. Our vision is to build a world class business, reimagining the student accommodation experience and delivering the best year yet to our customers. Following an ongoing investment by Blackstone – one of the world's largest real estate investment firms, we have exciting long term growth plans!
What you can expect as our Customer service advisor
As part of our Operations team , you'll play a key role in making sure the students who stay with us feel at home. You'll be talking to future and current students about how awesome staying with us is, while making sure our current residents have their best year yet!
- Supporting the creation of a positive and memorable experience for residents
- Completing administrative tasks including logging of maintenance requests
- Carrying out sales and leasing activities including viewings
- Ensuring compliance in line with health and safety standards
- Handling and resolving customer complaints with a patient and understanding approach
- Chase outstanding rent arrears following rent collection procedures
- Creating exceptional experiences for our students through organising events
Salary: £12,000
Hours: 20 hrs
Are you?
- An individual with an outgoing and friendly nature
- A team player who enjoys making people feel at home
- Keen to gain experience in relationship building and sales
- Someone with experience in customer service
Why join us?
- 25 days annual leave, plus bank holidays + an extra day for your Birthday
- Discretionary bonus
- Pension scheme- we match your contributions up to 8%
- Holiday Purchase Scheme
- Smart Tech Loans
- Long service Awards
- Eyecare Vouchers
- Payroll Giving and Fundraising Match up
- Private Medical Insurance
- Enhanced Parental Leave
- Discounted gym memberships
- Life Assurance
- Volunteer Day
- Access to thousands of discounts and offers on our rewards platform
- Cycle to work scheme
- Season ticket loan
Everyone's welcome at iQ, whoever they are, wherever their background and we encourage and celebrate you to #BeYou. That's why we're committed to creating a truly inclusive culture at iQ.
We are an equal opportunity employer and do not discriminate based on an individual's race, national origin, colour, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Service Advisor roles across iQ Student Accomodation's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £12,000 - £12,000 bracket, including retirement vesting and health parity.
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