W&L Implementation & Onboarding Manager

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.

The Onboarding & Implementation Manager leads and mentors significant business areas within Warehouse & Logistics to improve Customer satisfaction, revenue growth, secure service and support, delivery and productivity of high quality W&L implementations.

The Implementation Manager will use established methodologies to promote projects& deals in a business excellence culture. Relationships need to be fostered with external customers as well as Internal Sales, Pre/Sales, Operations & IT.

What you will do:

• Lead the deployment of W&L based projects & deals
• Lead and maintain project & deal management across all accounts.
• Sustain focus within the function and identify/deploy Best Practices
• Responsible for understanding internal and external customer needs
• Provide input to and develop improvements in team quality and efficiency
• Design presentations to customers to ensure the design will meet the customer requirement
• Ensure documentation on handover to Operations/Production
• Sets and manages client expectations.
• Manages internal expectations
• Set pace of projects& deals and instils sense of urgency across the organisation
• Provide input on the WMS as well as set-up and appropriate config for all W&L deals.
• Access Point testing support Operations team as and when they have limited availability - (Co - ordinate resolution activities between Op's and Network team)
• Leed UAT Manhattan OOTB testing supporting Op's as and when required
• Manage and coordinate UAT testing scripts and report status to Paddy and team
• Support team with identifying and documenting configuration defects (plus defect retesting efforts)
• Support the Business & IT to develop "How to" and Training workflow material once

What you will bring to the role:

• Excellent communication skills, both verbal and written
• Familiarity with logistics operations, preferably with experience in using Manhattan scale system
• Ability to work efficiently under tight deadlines and manage time effectively
• Proficiency in using Google Sheets to organize data and analyze key performance indicators (KPIs)
• Experience in onboarding customers and ensuring a smooth integration process
• Strong project management skills to oversee logistics projects from start to finish
• Knowledge of logistics customers and industry trends is desirable
• Ability to communicate effectively with both sales and presales teams, as well as customers, to ensure successful outcomes in IRM integration.

What we offer:

• Be part of an ever evolving global organization focused on transformation and innovation.
• A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self.
• Global connectivity to learn from 26,000+ teammates across 52 countries.
• Be part of a winning team who embrace diversity, inclusion, and our differences.
• Competitive Total Reward offerings to support your career at Iron Mountain, family, personal wellness, financial wellbeing.
• The possibility of working from home.

\#LI-Remote

Category: Operations Group

Iron Mountain Incorporated, founded in 1951, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world in approximately 50 countries, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts.

Providing solutions that include information management, digital transformation, secure storage, secure destruction, as well as data centers, cloud services, and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working.

Our Cores Values and Code of Ethics are our north star. They provide a solid base for how we do business and behave every day, so each one of us can experience exceptional.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0057074