Technical Support
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Position Overview & Specifications
The Company
Isothermal Technology Ltd (Isotech) is a world leading supplier of temperature calibration equipment and is looking to recruit a new team member to assist clients within a technical sales support group.
Since our foundation in 1980 we have grown to become one of the world’s leading suppliers of temperature calibration equipment, we have customers all over the world ranging from National Laboratories to sole traders. We are recognised globally selling to over 125 countries and have won the Queens Award for Enterprise. Learn more about what it is like to work with us on our career page, https://isotech.co.uk/careers-at-isotech/
The Role
Working as part of a small team in Southport, Merseyside you will liaise with experts in the business to produce technical offers and product support to clients, as experience grows you will work directly with customers.
Being flexible is essential to gain the necessary experience and assist the business. The role will include:
· Handling general technical enquiries for new equipment and spares / repairs
· Sales Quotations
· Sales reports from existing data
· Generation and follow up of sales leads.
· Marketing support
· Assisting in the laboratory with testing of finished equipment
· Answering telephone calls
· Updating technical data on the website
· Creating a knowledge base of technical articles
· Creating new technical documentation and reviewing product handbooks
· Other tasks as deemed appropriate
· Support visits after a training period
You Will Need
We are looking for a self-starter with strong IT skills and an understanding of electrical principles, experience in temperature calibration equipment would be advantageous but not essential. An engineering degree is desirable but candidates with a technical or science background able to demonstrate a flair for understanding how temperature sensors and instrument’s function would be considered.
The successful candidate will be given the opportunity to learn about our products and temperature calibration, with the opportunity as understanding grows to become recognised as an expert in the field. You should have a confident respectful manner, and a personality to work with different people.
How to Apply
Please send a letter of application and your CV
37.5 hours per week (Monday – Friday)
Salary initially based on experience
(Candidates with prior knowledge of temperature calibration would be offered a higher starting salary)
Job Type: Full-time, Permanent
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Work Location: In person
Application deadline: 31/03/2023
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Technical Support roles across Isothermal Technology Limited's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked Salary Disclosed on Application bracket, including retirement vesting and health parity.
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