Call Centre Agent
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
National Windscreens - One of the UK's leading providers of vehicle glass repair and replacement services is successfully expanding and is looking to recruit experienced part time Call Centre operators based in Peterborough.
The successful candidates should ideally have a vibrant personality, have some previous experience working within a busy inbound call centre environment and be used to dealing with a high volume of incoming calls while still maintaining a high level of customer service throughout. Background, skills and experience required.
- Strong communication skills both verbal and written
- Excellent listening skills
- Ability to accurately collect and record data
- Excellent attention to detail
- PC literate
- You would be required to work flexible shift patterns which include weekends and bank holidays.
Full training will be given - you must be able to travel to attend initial training, accommodation and travel allowance will be paid.
Pay : Starting at National Minimum Wage
Job Type: Full-time
Salary: £7.49-£10.42 per hour
Schedule:
- Day shift
- Weekend availability
Application question(s):
- You must be willing to travel to Leicester for training - accommodation can be provided
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Call Centre Agent roles across J Huggins & Son Ltd's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £7 - £10 bracket, including retirement vesting and health parity.
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