IT Helpdesk (Retail)

Retail Technical Support
Based at our state-of-the-art head office and distribution centre on the outskirts of Preston, James Hall & Co. Ltd. have been established for over 150 years proudly serving communities across the north of England as supplier and distributor to over 600 SPAR stores.
We are proud to be one of the biggest employers in Lancashire with over 3000 colleagues who represent our core values of passion, enterprise and family every single day.
About the Role The Retail Support team are responsible for handling IT and customer service related queries for our 300+ retail sites. You will be dealing with cases escalated to you by our first line team. Full training will be provided so we are looking for applicants with a passion for customer service. Here’s What You Can Expect to be Doing You will help to problem solve incidents, provide prompt updates and speedy resolutions. Where required, you will manage incidents that have escalated internally and externally and liaise with all relevant parties. Other duties and responsibilities include

• To provide remote support for the point-of-sale systems in use across our retail division

• Use problem solving skills to attempt to resolve incidents where possible
• Communicate with customers and internal teams using Email, Microsoft Teams, Telephone and Face to Face
• Accurately record and manage incidents, including liaising with internal and 3rd party teams and providing prompt updates to users

A Few Things About You Full training will be provided for this role so only basic IT skills are required. This is a customer support role so we are looking for someone with great communication skills and an ability to problem solve

• Good customer service skills
• Basic IT skills
• Ability to work under pressure
• Excellent communication skills

Why us? James Hall & Co. Ltd. have one simple vison: to still be in business in another 50 years! To make this vision possible we need the best talent to join us on our journey. We are a family company and believe that if we look after our people, they will look after us.
Here are some of the benefits that you can take advantage of as an employee of James Hall & Co. Ltd.
Company Doctor – We care about the health and wellbeing of our people. That is why you will have access to our company doctor with the ability to book appointments directly.
Free On-site Parking - You don’t have to worry about paying for parking or getting from your car to the office as our site boasts a secure car park with over 1000 spaces.
Holidays – Everyone needs a break so as an employee of James Hall & Co. Ltd. you will receive our enhanced holiday package of 22 days holidays per year plus bank holidays (unless otherwise stated). Holiday entitlement increases with continuous service every two years
Learning & Development – We want all of our colleagues to reach their full potential. That is why you will benefit from our in-house learning and development team who will provide you access to fully funded accredited training and industry recognised qualifications.
Grocery Aid – We understand the importance of mental health. We work with the national charity Grocery Aid to provide all colleagues a 24/7 helpline service that is free, independent and confidential. Grocery Aid also offer a wide range of other fantastic services to support you when you need it.
We also offer staff discount, cycle to work scheme, bereavement pay and our famous Christmas Hamper!