Logistics and Operations Coordinator
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Position Overview & Specifications
JOB PURPOSE
Provide day-to-day administration of the logistics and operations department in support of the Operations Manager. Managing relationships with third party couriers and understanding their logistical needs as well as tracking all shipments within the supply chain from point of supply to delivery to the customer, ensuring any problems that may arise are resolved promptly. Deliver great customer service and contribute ideas on how to improve service levels.
KEY DUTIES AND RESPONSIBILITIES
- Coordinate imports with our transport partners for Custom clearance, sharing documents, and setting commodity codes for shipments
- Arrange local, EU & international shipments through our forwarders, working closely with customers to provide updates and tracking of all shipments
- Assertive customer care management for both B2B and B2C communicating to relevant parties
- Inventory stock checks with 3 PL’s
- Communicating, reviewing and filing vessel documentation for all shipments
- Maintain shipment tracker and pricing matrix to monitor costs and performance
- Day to day support of internal sales and operation departments on an ad hoc basis
REQUIREMENTS
- Experience in Supply Chain or similar planning role is desirable
- Experience in EU and International Shipments (US/China)
- Experience in dealing with customs & duty taxes
- Good Customer Service Skills Attributes
- Good Excel skills (V-lookup and Pivot Tables)
- Proactive approach to problem-solving and initiative-taking
- Ability to prioritize workload effectively and work well under pressure
- High attention to detail
- Ability to learn quickly
- Systems driven with good analytical skills
- Excellent time and self-management
- Keen to learn and motivated
BENEFITS
- Option to work from home – remote working
- Pension scheme
- Fun office environment in the centre of Clerkenwell
- Flexi working
Job Type: Part-time
Part-time hours: 22.5 per week
Salary: From £20,000.00 per year
Benefits:
- Company pension
- Flexitime
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Flexitime
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer relationship management (required)
- Microsoft Excel (required)
Work Location: Hybrid remote in London
Reference ID: Logistics and Operations Coordinator
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Logistics and Operations Coordinator roles across Je Joue's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £20,000 - £20,000 bracket, including retirement vesting and health parity.
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