Desktop Support Engineer (24/7)
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Position Overview & Specifications
Salary
ExcellentCountry
U.KWhat you will be doing...
Desktop Support Engineer (24/7), based at Holiday House in Leeds City Centre. This is a hybrid role with the ability and scope to work flexibly from home.Reporting to the IT Service-Desk Manager, our Desktop Support Engineer will work as part of a 24/7 team of highly skilled first and second-line support engineers, providing technical support to the technology-enabled workforce within Jet2.com and Jet2Holidays. There is an opportunity to be involved in project work and potential overseas travel, Working as One Team to Create Memories for our valued customers, both internal and external.
What will you do in the role?
Your responsibilities would include ownership of Incidents and Service Requests raised by our user community, mostly via phone but also via email and self-service channels. You will also: -
- Be expected to quickly and effectively perform known, first-time fixes
- Liaise with other technical resolver teams and duly escalate any ongoing issues appropriately and professionally
- Share knowledge of technical fixes with colleagues and other teams
What are the key skills/experience you’ll already have?
Our Desktop Support Engineer will be a good "all-rounder" with experience of resolving issues on various different types of devices. You will also: -
- Be used to adhering to good / best practice
- Have effective triage/workload/time management and great customer service skills
- Demonstrate strong people skills
- Have a good working knowledge of Windows, Active Directory, Office 365, VPN, networking and incident management skills.
- Have previous experience in publishing knowledge articles
- Experience using Servicenow is preferable
We have been recognised as one of the Top 50 Best Places to Work in the UK on Glassdoor and offer our valued colleagues a range of benefits including: -
- Hybrid working – we’re in the office on Tuesdays, Wednesdays and Thursday
- Competitive salary, with annual pay review
- Contributory pension scheme
- 26 days holiday (plus Bank Holidays)
- 3 x salary life assurance
- Generous Discretionary Profit Share Scheme
- Colleague discounts on Jet2holidays and Jet2.com holidays and flights
- Cycle to Work Scheme
- Buy or Sell Annual Leave
- Access to Mental Health First Aiders
- Many retail discounts on – travel and leisure, health, and wellbeing, eating out, shopping and lifestyle
Please note you will need to be available for a rolling 24/7 shift pattern, this could include nights and weekend
We offer an excellent remuneration package with fantastic opportunities for progression in a growing business.
This is a great opportunity to be part of an exciting, forward-thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 10 UK bases.
Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!!
Division
Jet2 PlcCareers With Us
Digital & ITCareers Dept
Digital & AnalyticsCareers Team
Web AnalyticsBusiness Area
Head Office and Support FunctionsTeam
IT Systems & Web DevelopmentCandidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Airlines, Airports & Air Transportation
Based on transatlantic hiring benchmarks for Desktop Support Engineer (24/7) roles across Jet2.com and Jet2holidays's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Airlines, Airports & Air Transportation.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £33,578 - £36,000 bracket, including retirement vesting and health parity.
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