Customer Service Advisor - Remote working
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Job Profile
Jo Holdsworth recruitment are currently recruiting a Customer Service Advisor, working for a well-established service provider on a remote basis.
You will be part of a successful Customer Service team who are based all over the UK, being the first point of contact for a high volume of incoming calls from landlords, letting agents and tenants.
Responsibilities will include, but not limited to;
- Taking high volumes of inbound calls whilst maintaining a high standard of Customer Service
- Assist with any billing and credit control queries
- Working on live chat during quieter periods
- Processing payments where required
- Dealing with and managing queries
- Processing membership applications along with the protection and un-protection of deposits ensuring that the correct procedures are followed
Experience, skills set and/or qualifications required:
- Experience working within a Customer Service role and dealing with customer queries both over the phone and via email
- Ability to plan and organise, prioritise, making effective use of time and resources
- Excellent attention to detail ensuring that high standards of quality are consistently maintained
- Excellent interpersonal and motivation skills, with the ability to work within a team environment and across departments so that effective working relationships are maintained
Salary is up £23,000 per annum depending on your level of experience
Working hours are 40 hours per week on a shift pattern.
Location: Home based
23 days holiday + UK bank holidays
Flexi-time
Life assurance
Private healthcare for you and dependents
Employee Assistance Programme, including GP Line, cashback for treatments, advice line
Season ticket loan
Rental deposit loan
Annual leave purchase scheme
Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. By applying to this advertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30 day period and contact you via any method of contact you have listed on your application.
(Jo Holdsworth Recruitment - Recruitment Agency)
Job Types: Full-time, Permanent
Salary: £23,000.00 per year
Benefits:
- Canteen
Schedule:
- Monday to Friday
- No weekends
Work Location: One location
Reference ID: MJ-J8941
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: HR Consulting
Based on transatlantic hiring benchmarks for Customer Service Advisor - Remote working roles across Jo Holdsworth Recruitment's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to HR Consulting.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £23,000 - £23,000 bracket, including retirement vesting and health parity.
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