Retention Analyst

Job Details

JCI BT&S EMEALA is a $3.8bn business and home to 6800+ technicians who use our innovative solutions to serve our customers across our region.

Our contracted service base is the cornerstone of our business providing confidence to both our investors and customers of the stability and growth of our recurring revenue stream upon which we expand our short-term revenue cycles and infuse our technology led digital and traditional service offerings that is critical to maintaining our continued growth.

To this end retention of our existing contract base through contract renewals and minimizing attrition is key to ensuring that our revenue base does not erode whilst winning new long-term customers to fuel our growth

We are looking for a Data Analyst to join our Operations Planning and Analysis team, to own data and analysis for attrition across the EMEALA (Europe, Middle East & Latin America) region.

Responsibilities:

• Understand current data source architecture and data availability for attrition

• Work with large data sets and providing alignments of different source data to enable comparative analysis, highlighting, and driving opportunity for data standardization

• Building deep understanding of data analytics outcomes and model usage. Using modelling and simulation tools and techniques to understand and identify improvement opportunities

• Linking business context and/or deriving business actions based on what data and prediction outcomes show

• Continuous evolution of predictive models and prescriptive actions based on changing business landscape

• Develop an in depth understanding of service contracts by region and domain, providing analysis that highlights risks to retention and recommendations on actions to be taken to retain high risk customers through a combination of data analysis, data modelling and data automation.

• Set monthly renewal targets by region and lead weekly reviews of renewal status with regions

• Continuously track and provide reporting on renewals to both regions, EMEALA, global and EC stakeholders

What we look for:

• Education background with a minimum of a bachelor’s degree in relevant subject i.e., Computer Science/Maths/Business

• 5+ year’s experience with data governance, data processing, model design and model-building phases (e.g., enterprise model, algorithm design, model refinement) on physical, distributed systems and cloud hosted environments

• Experience in use of visualization tools such as PowerBi, Tableau or Qlik and database languages such as SQL, Python and R

• Broad based experience with rapid prototyping and production implementation across large data sets

Preferred

• Be creative, think creatively and don’t be afraid to challenge the status quo

• Have superb communication skills and an ability to influence people

• Thorough with strong analytical and problem-solving skills

• Be open to interact with people from different backgrounds and cultures

• Build relationships and work successfully in global teams, take initiative and possess creativity

• Good interpersonal skills

• Ability to work in a team environment and on own initiative

• Business or Technical savvy and an eagerness to learn

If you are successful we can offer you a company culture that promotes work life balance, a dedication to continued learning and development, access to mental health support, a fantastic benefits package which includes a competitive salary, pension, life assurance, employee assistance program, employee referral scheme, discount on Johnson Controls security products including ADT Smart Home, plus voluntary schemes for cycle to work vouchers, eye care vouchers and holiday purchase. Johnson Controls offer hybrid to remote working in this role. Our successful candidate will ideally be located near a JCI hub office such as Sunbury, Manchester, Birmingham, Bristol but can equally be located anywhere in the UK.

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