Customer Service - After Hours
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
After-hours Support
Work hours: 2PM - 9AM daily (Monday to Sunday)
Responsibilities:
>Take voice/ video calls and answer guest's messages
>Available to be called out to go to the property when needed (call out fee of £35 will be applied)
*You will be paid per hour of ACCUMULATED PHONE TIME based on call logs
*You will be paid per hour of ACCUMULATED TIME you respnd to messages based on message time logs
*No calls/no messages=no pay
The property is a 4-bedroom house. Each bedroom being let short-term (2 days - 1 month). You will get calls/ messages from guests needing help usually to ask how to access the property, how to use the smartlocks, ask where the keys are, how to turn on heating, etc.
Salary: £20.00-£35.00 per hour
Benefits:
- Work from home
Schedule:
- Day shift
- Holidays
- Night shift
- Weekend availability
Supplemental pay types:
- Tips
Reference ID: After hours support
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Service - After Hours roles across Jph property ltd's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £20 - £35 bracket, including retirement vesting and health parity.
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