Dedicated Service Desk Technician

We have an exciting new role with one of our prestige Managed Service providers who are looking for a First Line Support person to join one of their exciting, diverse and growing team. Joining their team will give you a chance to work in a great environment and develop your skills.

Established in June 2000, the company has grown from strength to strength as a focused IT value-added reseller. Their aim is to deliver exceptional service to their customers in corporate and public sector organisations.

As an IT solutions provider, they deliver best-of-breed solutions, from hardware and software to networking, cloud and support services, they deliver a first-class service and enjoy multi-vendor partnerships, awards and accolades.

With a growing team across account management, pre-sales, solutions and technical expertise, they work hard every day to retain our impressive portfolio of private and public sector clients.

About the Role

As a Dedicated Service Desk Technician, you’ll be the central point of contact for all IT-related incidents and service requests. You’ll be working on a team of 3 1st line and 3 2nd line support technicians and will be responsible for logging incidents, service requests and resolving support requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands.

• Working hours: Monday – Friday 8:30 am – 5:30 pm
• Provide 1st and 2nd line support on Microsoft 365, office applications, internal software.
• Performing device builds and facilitating desk moves.
• Working 3 days per month on our customer site in London, the rest of your time will be spent at our Head Office in Watford

Required skills

Someone with previous IT Service Desk Experience working in an IT reseller organization would be a bonus.

• Well-organised & able to work in a fast-paced environment
• Excellent communication skills at all levels
• Knowledge of Microsoft 365 and Office apps
• Working knowledge of IT Infrastructure service and user administration activities (new joiners, folder management, password resets etc.)

Benefits

• Competitive Salary dependent on experience
• Working Monday – Friday 8:30 am – 5:30 pm
• 20 days annual leave plus 10 personal days and an extra half day off on your birthday.
• Employee Wellness programmes including puppy therapy, yoga mornings and a weekly wellness bar.
• Workplace Pension
• Day off each year to work with a charity of your choice
• Subsidised on-site Kitchen with an incredible chef offering breakfast and lunch every day

Roles like these don’t stay open for long, if you think the role is for you, please apply!

Salary: £25,000 – £26,000

Reference: JR656