Client Services Executive (Italian Speaker)

Due to the business expansion, our team is growing and we are now looking for an ambitious Client Services Executive (Italian Speaker) with a keen interest in international education. You will have the opportunity to speak with students from Italy. Your role will involve managing all related administrative tasks and business processes to complete student booking processes and to help the sales teams maximise revenue generation and growth.

Your main responsibilities:

• 
  Manage student bookings (both telephone and email communication in Italian and English)

• Ensure that bookings are processed within the agreed SLA period, payment and visas are received on time and all customer queries are answered in a timely manner

• Build and maintain strong relationships with students to ensure bookings are retained

• Utilise Salesforce CRM System as well as various internal systems and databases to manage bookings

• Deal effectively with challenges that arise throughout the enrolment process, resolving complaints, and escalating issues to the relevant line managers and provide ongoing customer support

• Ensure that refunds are processed promptly and correctly

• Support colleagues in the team and help them out with administrative tasks during a busy period and cover their work while they out on holiday or off sick.

• Support school personnel during the bookings process and with any other after care needed until the student leaves the school

• Build knowledge of agents develop strong relationships with counsellors, to ensure that KIE is an agent’s first-choice provider across multiple school locations

About you

You will be passionate about international education, fluent in Italian (written and spoken) and have a good cultural understanding of Italy. Any further language would also be of advantage. You will be performance driven and enjoy the challenge of a busy, international, multi-lingual and fast-paced office environment. You will have had some experience providing administrative support in a corporate sales environment and be comfortable working to tight deadlines while managing competing priorities. You are expected to spend a good amount of time on the phone to help and resolve any pre-arrival issues, especially during the summer peak season.

Salary, benefits and working schedule:

This is a full-time position with a salary of £23,500 pro-rata for a fixed term length of 6 months. We offer on the job training, on-going coaching and training in Salesforce and other systems, as well as incentives and performance schemes. Working hours are 9am to 5.30pm. Flexibility is required in working hours aligned to the territory.

How to apply:

Please apply with CV and cover letter, explaining why you’re interested in the role and why you’d make a great Client Services Executive (Italian Speaker) at Kaplan International Languages.

Closing date: 4th April 2023

At Kaplan International, we are committed to working in a diverse organisation and strive to provide equality of opportunity for all. We encourage and welcome applications from individuals, regardless of age, disability, sex, sexual orientation, gender reassignment or identity, pregnancy and maternity, race, religion or belief and marriage and civil partnership. If as a disabled applicant (as defined under the Equality Act 2010) you would like to request that your application is considered under our Guaranteed Interview Scheme (GIS) please let us know using this form

As part of our commitment to safeguarding, depending on the nature of the role, successful candidates may be subject to an enhanced Disclosure and Barring Service check.

Applicants must be able to provide proof of eligibility to work in the UK.

Applicants working outside the UK may be required to produce a police check from the relevant country.

About Kaplan International Languages

Every year, Kaplan International Languages (KIL) helps over 50,000 students from more than 150 countries to develop and improve their English language skills. With a network of schools spanning 6 countries, KIL has the largest presence of any international language school in the English-speaking world. Our schools are in vibrant, sought-after and convenient locations, providing our students with the right environment to achieve their goals. We offer a wide selection of courses from General English and exam courses through to 8-month intensive programs. Our recommendation rate currently stands at 96%.

As part of Kaplan Inc., KIL is proud to share in the Kaplan tradition of academic excellence, standing alongside other established education institutions like Kaplan Financial, Kaplan International Pathways, Kaplan Test Prep and Kaplan Professional. Kaplan Inc., which is owned by Graham Holdings, is one of the world’s largest providers of education and training. It has an 80-year history of expanding access to academic opportunity and global revenues of more than US$2 billion.