Sales Operations Executive

Sales Operations Executive

UK / Hybrid working - London 2-3 days per week

Permanent, Full-time, 37.5 hours per week

Start: ASAP

About Kaplan International Pathways

Kaplan International Pathways, a division of Kaplan Inc., offers international students a wide range of flexible study options - from university preparation programmes in the UK, Australia, USA and Japan through to full degree programmes in Singapore, Hong Kong and Australia. Through our academic partnerships with leading universities, our expertise in student recruitment, our exceptional teaching and a focus on customer service and pastoral care, each year we are proud to welcome thousands of students from more than 100 countries onto our programmes. As a commercially successful business which has experienced strong growth in recent years, there are excellent opportunities for long-term career progression.

About the role

We’re looking for a curious, target driven individual, who will support and drive the growth of Kaplan’s international student recruitment activity by ensuring Sales operations are performing to a high standard and constantly evolving in the fast paced and ever-changing landscape of global, international student recruitment.

Reporting to Associate Director of Sales Operations, and as a key member of the Sales team, you’ll bring your exceptional organisational skills, keen eye for detail and results driven approach to supporting the team in reaching ambitious targets, optimising processes and ensuring continuous improvement. You’ll be passionate about higher education and working with colleagues from around the globe.

Your responsibilities will include:

• 
  Onboarding new employees: Ownership of the onboarding and induction process for new staff including management of the MR onboarding training hubs including development and updates, and department intro sessions.
• Training/Updates: Organising and executing a range of training activities both internally and externally including organising team updates and meetings both online and in-person.
• Operational and administrative: Ownership and development of the sales SharePoint site, manual, organisation charts; supporting financial planning processes and annual sales-focussed activities; ownership and management of approval processes and automations; information management, sharing and storage.
• Reporting: Oversight and reporting on global travel calendar, partner engagement, team engagement.
• Supporting annual activities and other duties within the scope, spirit and purpose of the role to meet strategic objectives of the team.

About you

• 
  Passion for international education recruitment
• Goal-driven and results oriented profile
• Highly developed interpersonal and communication skills with the ability to work with and influence a wide range of audiences
• Self-motivated with a curious nature with a desire to learn
• Extremely customer focused
• Exceptional organisational and planning skills
• Excellent time management and prioritisation skills
• Proven experience in the end to end management of projects
• Process-driven approach
• Ability to work under pressure and to deadline, to meet challenging targets
• Meticulous attention to detail
• Flexible to a dynamic workload
• Knowledge of working with project management, collaboration and communication tools (e.g., Smartsheet, Monday.com, Miro, Zoom)
• Strong IT skills and proficiency with MS 365 including SharePoint
• Commitment to promoting equality, diversity and inclusion in the workplace

Desirable

• 
  Customer relationship management software (particularly Salesforce)
• Experience of using project management tools (Smartsheet, Monday.com)
• Working with overseas teams and across different time zones
• Desire to contribute innovative new ideas, insights and approaches to drive efficiencies

What we can offer

• 
  A role at the cutting edge of international student recruitment, placed within an expanding team
• A supportive environment in which to grow and develop
• Dynamic, international environment with colleagues located all around the world
• Career development and training
• Benefits including pension, medical cashback plan, ride2work scheme, and discounts at leading retailers and wellbeing providers, financial wellbeing programme

To Apply:

Please submit a CV and covering letter explaining why you believe you are suitable for the role by 7th April 2023.

Benefits

• 28 days annual leave*
• Big discounts on Kaplan courses for you and your family
• 24/7 confidential helpline providing counselling and other support services
• Company pension contributions
• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
• Medicash Health Cash Plan

• 
  Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.

At Kaplan International, we are committed to working in a diverse organisation and strive to provide equality of opportunity for all. We encourage and welcome applications from individuals, regardless of age, disability, sex, sexual orientation, gender reassignment or identity, pregnancy and maternity, race, religion or belief and marriage and civil partnership. If as a disabled applicant (as defined under the Equality Act 2010) you would like to request that your application is considered our Guaranteed Interview Scheme (GIS) please let us know using this form

As part of our commitment to safeguarding, successful candidates will be subject to an enhanced Disclosure and Barring Service check.

Applicants must be able to provide proof of eligibility to work in the UK.

For international students who have the rights to stay in the UK following graduation, we welcome application under the Graduate Route visa.