Administration Assistant

Our credit hire team is the largest and longest-established in the UK, with over 200 colleagues, and acting for more Insurers & Broker clients than any other, but we don’t do stuffy and formal; we are down to earth and enjoy the delivery of legal excellence. We are incredibly proud of our reputation and of the work we do with our clients in defeating dishonest motor claims and developing strategies to identify and prevent new and emerging risks. We are looking for like-minded people who want to join us in this exciting and important work, and who want to develop their career with us.

We are looking for all kinds of individuals that have a desire to progress and develop. Our promise back to you is to support you in reaching those career goals. Many of our leadership team and technicians started their careers at Keoghs which underlines the development commitment to all our people.

Our culture is one of support, respect and recognition, so if you think you’re a good fit then we’d love to hear from you.

The role is to input new claims, close settled claims and archive them and carry out any other associated daily administrative tasks and activities which require urgent attention.

Key Accountabilities

Input new claims, payment packs and critical post activities to be actioned within a set time frame.

Distributing and Actioning on emails and ensuring they are allocated to the right skill within the department with relevant workflows created.

Ensuring all Third Party Systems are used to gain relevant information and relevant tasks and activities actioned on behalf of the insurer.

Completing requests for file to be transferred to other areas of the business

Identifying proceedings and notifying relevant individuals based on priority and risk for any potential litigation

Identifying any Stage 2 advices and applying appropriate workflows and escalations to each business area

Phoning relevant parties to obtain relevant information for the file to be created and actioned

Updating reserves for all our insurer clients in line with the relevant reserving policy

Updating liability and Indemnity on keoghs own claims management system from information received or taken from any client portal that we have access for.

Raising fixed fees through third party platform to ensure that our fees are paid in line with each insurer contract.

Ensure that all work is triaged and prioritised in line with the risk matrix for each piece of correspondence.

Dealing with any urgent administrative work including photocopying, scanning etc.

To ensure compliance with the SRA Standards & Regulations.

Working Hours
35 hours per week
Monday – Friday 9am – 5pm with 1 unpaid hour for lunch.

Experience, Skills and Qualifications

Prior knowledge, skills and experience:

Minimum education standard of 3 GCSEs grades A-C or equivalent

An ability to organise and prioritise tasks

An ability to use own initiative

An ability to work under pressure

A team player

An ability to maintain attention to detail when dealing with repetitive tasks

Good Literacy and IT skills

Ability to work to deadlines

Capabilities needed to succeed and excel in the role:

Technical knowledge to be developed:

Understanding of Pre Proceedings Credit Hire.

Personal Development:

This role gives new recruits an opportunity to learn about the work undertaken in a legal department and gain knowledge and skills associated.

This role offers an opportunity to develop a range of skills under supervision.

Administration staff are given the same opportunity to develop their career options within the team and Keoghs as all other staff.

Further career progression will depend on the Administration Assistant’s aptitude and desire to move on to the next level within the team and/or company as a whole.

Competencies:

Effective Communication.

Prioritising and Organising.

Client Skills.

Adaptability.

People Skills.

Values
Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;

Keoghs values
We listen, are down to earth and supportive
We work together towards a common goal
We’re friendly with a can do attitude
We care about our clients
We evolve

Contract Type

Permanent

Area

Credit Hire and Recoveries

Sub Area

Pre Litigated Credit Hire

Office

Keoghs Bolton Parklands

Closing Date

27 Feb 2023