Freelance Events Bar Supervisor

WHAT: Supervisor

WHEN: ASAP

LOCATION: Various Locations

REPORTS TO: Event Manager

SALARY: £15 / Hour

OVERVIEW

KERB is a business that powers other businesses. We focus on the incubation and growth of innovative, independent food businesses. We run brilliant street food markets, workshops, consultancy, bars, a food hall in Central London and have developed a growing, successful corporate catering company, KERB Events Limited.

As the UK’s leading street food organisation, we work with the best traders in the country. These guys not only produce some of the most exciting food you can get your hands on, they do it because they love it.

KERB matches this talent and passion with events expertise. So, when our independent traders are booked for an event, the client also gets the support from our experienced events team. Together, we don’t just deliver food, drink and service that complement events, we create experiences that make events.

JOB DESCRIPTION

Reporting to the event manager on site, you are responsible for providing a highly visible supervisory bar function, greeting and engaging with customers; directing them and providing information and assistance; monitoring service flow and managing queries as required. You will lead, supervise, motivate and coordinate team members to ensure delivery of a world class customer service experience to all patrons at our events. You will take an active role in delivering our culture and leading by example.

KEY AREAS OF RESPONSIBILITY

• Checking all stock deliveries, ensuring efficient stock rotation is taking place

• Ensuring all equipment, fixtures and fittings are in efficient working order and are well presented

• Being available for team support at all times

• Staying vigilant to security matters at all times

• Acting as an example for other team members by demonstrating consistently high standards of service

• Taking professional pride in how you are presented and how KERB spaces are presented

• Possessing the ability to promote and sell our products through a working knowledge of all our products and events

• Pre-empting customers needs and providing an informed and tailored level of information and support, always aiming to exceed expectations

• Being solution focussed and working to find the the best outcome for the customer

• Always looking for ways to improve and actively feedback constructive ideas

• Undertaking any other duties as may be reasonably required

• Perform all logistical and administrative duties necessary to ensure the smooth operation of events

• Comply with KERB employment policies and general laws and regulations at all times (e.g. Licensing Laws, Equal Opportunities, Data Protection, Health and Safety, etc.)

• Living and breathing our core values and the company ethos at all of our events

• Making sure all security issues, HSE hazards, accidents, incidents, illness and diseases are reported in-line with our safety protocols and living the safety first culture, acting as an example at all times at events

• Supporting the whole team to ensure we meet all legal and company requirements for fire, food safety, health, safety and hygiene at events

PERSON SPECIFICATION

• Passionate about food and drink

• Available to work a flexible shift pattern

• Experience or demonstrable understanding of staff supervision

• Excellent communication skills

• Ability to work under front line pressure whilst maintaining a professional approach to providing an efficient and effective service at all times

• A highly enthusiastic and motivated team player who can demonstrate a genuine passion for providing first class customer service

• Ability to inspire others and motivate the team to achieve sales targets

• Ability to keep up in a fast-paced environment and to think on your feet

• Experience processing high volume sales is highly desirable

• Positive and flexible attitude, with the ability to think laterally and problem solve

• Outstanding hustle and heaps of energy!

We strive to be a company that is inclusive in terms of age, gender, identity, race, sexual orientation, ethnicity, and to create an environment where everyone, from any background, can be happy at work.