Systems Support Specialist
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Position Overview & Specifications
Northampton General Hospital NHS Trust (NGH) and Kettering General Hospital NHS Foundation Trust (KGH) formed a hospital Group; University Hospitals of Northamptonshire NHS Group on 1 July 2021. Working together as a hospital group provides us with exciting opportunities to deliver benefits over and above what we could achieve as individual, whilst each Trust retains its sovereignty. Our Group Digital Strategy sets out the ambition to be the Most Digital Hospital Group in England by July 2023. We are currently undergoing phased organisational change and the restructuring of our digital services.
The fixed term contract is until the end of March 2025.
Our vision is important for our patients as it delivers the infrastructure that enables seamless care across pathways, preventing delays and putting them at the centre of their care with access to, and control over, their own electronic health records.
A core part of our strategy for delivering our vision is the implementation of an Electronic Patient Record (EPR). This comprises a series of modules, each of which forms a separate project within the overall programme. We are seeking an experienced Systems Support Specialist to provide end user support to existing patient and clinical systems and be involved in the configuration, testing and implementation of new EPR solutions.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Systems Support Specialist roles across Kettering General Hospital NHS Foundation Trust's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £27,055 - £32,934 bracket, including retirement vesting and health parity.
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