Service Introduction Manager

Overview: We’re Kingfisher, A team made up of over 82,000 passionate people who bring Kingfisher - and all our other brands: B&Q, Screwfix, Brico Depot, Castorama and Koctas - to life. That’s right, we’re big, but we have ambitions to become even bigger and even better. We want to become the leading home improvement company and grow the largest community of home improvers in the world. And that’s where you come in.
At Kingfisher our customers come from all walks of life, and so do we. We want to ensure that all colleagues, future colleagues, and applicants to Kingfisher are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation.
We are open to flexible and agile working, both of hours and location. Therefore, we offer colleagues a blend of working from home and our offices, located in London, Southampton & Yeovil. Talk to us about how we can best support you!
We’re looking for a Service Design & Introduction Manager to join our Tech Services function, to take responsibility for leading and ensuring the service design and introduction process is carried out for any new or changing services being delivered into Kingfisher, by conducting planning and communication activities and working closely with projects across all areas of Group Technology. What's the job?:

• Run assigned services into production, through Early Life Support until signed off as business as usual

• Ensure Service Management and support processes are adopted so that the new or changed IT service operates appropriately and is fully supportable
• Enable continued understanding and awareness of service objectives within the project community
• Ensure the adherence to the Service Design & Introduction process is followed where Service Design/Introduction is not assigned
• Ensure all individuals involved with planning, project, and change activities are aware of their roles and responsibilities within Service Design & Introduction Process

What you'll bring:

• Proven experience in Service Management
• ITIL Foundation, Service Design and Service Transition qualified (desirable)
• Breadth and depth knowledge of environment where PRINCE/AGILE project management methodology is used

• Experience of working in a complex, large scale, technology environment
• Ability to understand stakeholder requirements and correctly identify the service, urgency, impact, and priority of those requirements

At Kingfisher, we value the perspectives that any new team members bring, and we want to hear from you. We encourage you to apply for one of our roles even if you do not feel you meet 100% of the requirements.
In return, we offer an inclusive environment, where what you can achieve is limited only by your imagination! We encourage new ideas, actively support experimentation, and strive to build an environment where everyone can be their best self.
We also offer a competitive benefits package and plenty of opportunities to stretch and grow your career. Interested? Great, apply now and help us to Power the Possible.
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