Quality Manager

Overview: Quality Manager - Kinnerton, Fakenham site
Kinnerton is no ordinary brand. We were the first brand to offer character chocolate in the UK in 1978 under the brand Kinnerton Kids. Since then we have gone from strength to strength, placing us as one of the UK’s leading manufacturers of seasonal goods, producing millions of delicious advent calendars and Easter eggs every year! We have two UK manufacturing sites in Fakenham (Norfolk) and Sherburn-in-Elmet (North Yorkshire), a London Hub space in Camden and offices in Hong Kong!
We are also part of the Zertus UK & Ireland Snacking & Chocolate Market Unit partnered with other food manufacturers across the country. We have a unique offering to our customers with our nut-safe promise and our commitment to product innovation. We’re also the masterminds behind NOMO chocolate, a delicious free-from and award-winning chocolate range.
Working as a Quality Manager at Kinnerton is fast-paced, fun and rewarding …
As a Quality Manager, you’re at the forefront of product quality, helping to ensure Kinnerton continues to produce high-quality and safe products for our customers. You’ll work alongside our other Quality Manager, leading your area of the manufacturing plant and a team of Technical Coordinators, with responsibility for auditing, incident investigation and micro/nutritional/ allergen sampling. You will also get involved with technical improvement projects and new product launches.
This role is Monday - Friday, 08:30 - 16:30 per day (37.5 hours per week) Responsibilities: Key responsibilities of a Quality Manager at Kinnerton:

• Day-to-day management of the Technical Coordinators, developing the team through identifying and fulfilling training needs, coaching and leading by example.
• Supporting investigations of factory-related incidents including complaints, foreign body investigations and quality issues.
• Technical support of all product quality issues.
• Technical support for PPLM and launch meetings to support successful launches.
• Maintenance of relevant trackers and product releases.
• HACCP support through attending meetings, conducting reviews & confirming processes.
• Management of GMP audit system along with providing the business with all relevant compliance measures.
• Conduct NCR analysis to highlight emerging trends and work with relevant departments to implement CAPA and focus teams to improve performance.
• Overseeing completion of daily taste panel, ensuring that taste panel quality issues are highlighted and investigated appropriately.
• Responsible for ensuring that all product and process micro testing is conducted as per the agreed customer requirement.
• Ensuring that the site hold and repair system is effectively managed on a day-to-day basis.
• Responsible for the completion of waivers as and when required.
• Being the first point of escalation in the event of a factory floor issue and ensuring that all care is taken to protect the product and prevent a reoccurrence.
• Ensuring all relevant calibration checks by the QA teams are maintained to a compliant standard.
• Deliver Daily and weekly KPIs on owned quality assurance metrics at relevant meetings.
• Present and deliver allocated and owned quality assurance metrics at the site QFSI and operations meetings.
• Support Technical project agenda.
• Support the Internal audit system through the completion of any required audits.
• SOP approvals.

Qualifications: We’re looking for a confident leader with substantial quality (food manufacturing) experience who shares our company values and cares about creating quality products.
Training/Qualifications:

• Educated to food-related degree level or sufficient years’ experience within the role
• HACCP qualification (L3 or L4/Advance)
• Food Safety (L3 or L4/Advanced)
• Audit training

The following skills/ experience will also help with your application for this role:

• Excellent attention to detail
• Strong communication and influential skills
• Confident decision make
• Leadership experience – past management of Quality/ Technical teams
• Customer-facing experience and understanding of customer codes of practice (UK Retailers)
• Understanding of Technical systems
• Understanding of food manufacturing processes
• Understanding of product and process micro requirements
• Ability to conduct a thorough complaints investigation to identify the root cause
• External audit experience
• Taste Panel experience