Customer Service Manager
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
Transatlantic Cost of Living & Purchasing Power Benchmark
Compare US ($) vs UK (£) Salary & Net Take-Home Pay
Calculate tax deductions, living costs, and purchasing power parity across US & UK metros.
Position Overview & Specifications
About Us -
Kirklees Active Leisure (KAL) is one of the most progressive Leisure Trusts in the UK and we're very proud of our achievements!
We're continually developing ourselves and we invest heavily in our product and facilities to provide the best possible experience we can for our customers.
We have over 3 million visits per year with an annual turnover more than £15m, with over 26,000 members and over 7,000 people on swimming lessons.
Benefits of Customer Services Manager role
26 days annual leave + 8.5 public holidays, with 5 further days added after 5 years' service with KAL
Staff & family discounted membership
Good quality pension
Wide range of career opportunities
Requirements of Customer Services Manager role
Significant experience of working in fast paced customer service role
Significant supervisory/management experience in leisure, retail or hospitality role managing a team.
Job Types: Full-time, Permanent
Salary: £36,244.00 per year
Benefits:
- Company pension
- Employee discount
- Gym membership
- On-site parking
- Sick pay
- Store discount
Schedule:
- 8 hour shift
- Weekend availability
Experience:
- staff management: 1 year (required)
Work Location: In person
Reference ID: VRN1927
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Sports & Recreation
Based on transatlantic hiring benchmarks for Customer Service Manager roles across Kirklees Active Leisure's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Sports & Recreation.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £36,244 - £36,244 bracket, including retirement vesting and health parity.
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