Golf Operations Associate

The Old Course Hotel, Golf Resort & Spa is an AA 5 star, award-winning resort based in St Andrews which prides itself on the highest levels of guest care.
We are an independently owned resort, forming part of Kohler Company, a leading global hospitality provider. To find out more about Kohler Co. please visit www.kohler.com

Why Join Our Team?

With a reputation as an employer of choice, we are committed to ensuring our associates are our number one priority. St Andrews is the home of golf and we are the home of great guest service. People are our passion and we believe each associate plays a vital role in providing memorable memories to our guests.
We are a forward-thinking employer committed to the Hoteliers Charter and developing our people, which is why we employ based on personality. We believe all skills can be taught! Throughout your career with us, you’ll have access to a wide range of different training opportunities providing routes to progress from within, allowing you to reach your full potential whilst supported by our committed leadership team.
We love celebrating our associate’s success and do so through our employee reward recognition schemes which encompass our ‘HOME’ ethos including Associate of the Month.
Whilst working for one of the most iconic hotels in Scotland, you will be rewarded with a competitive salary, company pension scheme, free onsite car parking, meals whilst on duty and FREE fitness access.
Our benefits don’t end there, in your spare time, we also offer free access to The Duke’s golf course and superb discounts in our restaurants and spa. Giving you the opportunity to enjoy the many luxuries Old Course Hotel has to offer and experience the 5* service for yourself.
When you are not on duty at the Old Course Hotel, Golf Resort & Spa, you have access to request to stay overnight at a discounted rate, where available.
A career at Old Course Hotel, what’s not to love?

• All benefits subject to availability

About the Role

Our Dukes Golf Course plays host to an outstanding 5* Championship Golf Course, situated on the edge of St Andrews. The club has an excellent reputation with a range of facilities on offer to its members and guests. We have a rare and exciting opportunity for a Golf Operations Associate to become an integral member of the DSA Golf Operation and to contribute to the profitability and operation of the golf outlets across our resort.

Duties and Responsibilities

• Exceeding guests and members expectations through excellent and engaging customer service
• Anticipating any guest needs and following up on any feedback
• Merchandising products within our retail outlets – creating high quality and engaging displays
• Stock control through stock taking and spot checks
• Providing creating ideas to increase sales
• Manage and maintain our Buggy Store – cleaning down buggies and general tidying of the store area
• Providing guests and members with advice on Tee options, yardages , pace of play and course conditions
• Providing and clearing of range balls and maintain set-up to a high standard – clearing baskets and teeing area.

About you

You will be a friendly, sociable and enthusiastic individual who has a keen interest in golf and ideally, previous Golf operations experience. You will also have strong organizational and administrative skills, including Microsoft Word Excel and POS.

Salary

This is a casual opportunity during our high season, from March until September. A flexible shift pattern is offered with a competitive hourly rate and employee benefits. This role includes weekend working, early mornings and evenings.

Benefits include:

Free on-site parking
Lunch meal provided on-site
Free fitness and leisure access
Generous discounts in our food and beverage outlets
Generous discounts in our award-winning spa

• Free Golf at our Dukes golf course
• 24/7 employee assistance line - All of our associates are eligible to access the Hospitality Action’s Employee Assistance Programme (EAP). This assistance line is supported by a comprehensive care package of services and benefits that takes a holistic approach to employee welfare. Like the industry it serves, the assistance line is open 24/7, 365 days a year and includes a translation service for over 170 languages. The benefits available include access to debt advice and legal guidance.

Subsidised taxi service following late night and early shifts at certain times

• All benefits subject to availability