Service Administrator

Our Benefits:

• Competitive salary with career progression
• Pension Scheme
• Discretionary Bonus Scheme
• 24 days annual holiday + bank holidays (increases with service)
• Simplyhealth Cash Plan (including retail discount scheme)
• Critical Illness Cover
• Life Insurance
• Employee Assistance Programme (EAP)
• Staff discount on Kärcher products

Service Administrator - Kärcher Hire (Droyslden, Manchester)

Purpose of the Role
To support the Service Department and to be a custodian of the brand, to effectively meet our customers’ needs, and to help build a growing, profitable, sustainable Kärcher.

Your key responsibilities will be:

• Ensuring damages are collated and sent to customers within the SLA timeframe
• Proactively forward planning for all stock ensuring that parts are available for all machines
• Chasing all estimates and damage notifications.
• Arranging “parts only” requests to be sent to site via UPS and ensure the customer has been invoiced all cost
• Raising of Purchase orders for both internal and external suppliers
• Raising any defects and discrepancies with the relevant supplier in relation to Goods-In Processing
• Raising any warranty claims with the supplier
• Raising Charge Notices for damages and communicating with the customer the documented evidence and raising invoices when required
• Invoicing and assisting with any queries should they arise
• Maintaining stock levels using SAP
• Upholding quality and the Karcher brand always
• Providing support for Internal and External departments where needed

Your qualifications and experience are :

• 3 GCSEs at Grade 4, (Grade C) or equivalent, including Maths and English
• Forward thinking approach to improving process in an efficient way
• Ability to prioritise workload
• Proficient in Microsoft packages
• Excellent communicator, both written and verbal at all levels both internally and externally
• Knowledge of processing desirable

Contact details

Kärcher (U.K.) Ltd
Human Resources – Melanie Cunnane, Recruitment Co-Ordinator
01295 752052
www.karcher.co.uk

Kärcher UK is an Equal Opportunities Employer who seek to recruit, develop and retain the most talented people from a diverse candidate pool. We do not discriminate on the basis of race, colour, religion/belief, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status or marital status. Kärcher UK will not tolerate discrimination or harassment based on any of these characteristics.

Kärcher UK encourages applications from minorities, women in positions where they are under- represented, and people with disabilities. All employment is decided on the basis of qualifications, merit and business need.

We thank all applicants for their interest ; however, only candidates under consideration will be contacted.

Job Types: Full-time, Permanent

Benefits:

• Employee discount
• Life insurance
• Sick pay

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• Manchester, M43 7ZH: reliably commute or plan to relocate before starting work (required)

Work Location: In person