Yves Saint Laurent Team Leader Selfridges London (37.5 Hours)

YSL disrupts the status quo with cutting edge technology in both make-up and skincare. We want to empower women and men with glamour and a sensorial experience using make-up, skincare and award winning fragrance. You will be part of an expert team driving brand awareness and sales for this established Parisian brand.

This is an incredible opportunity to develop your already strong business acumen, apply creativity to your business model and as a result drive sales for a prestigious luxury beauty brand. You are a dynamic self-starter and have a passion for leading and developing a team.

You demonstrate agility and resilience with your proven experience working in a fast-paced retail environment. Passionate about exceptional service you inspire and drive your team to shared success while offering a world class experience for our diverse customer base.

You’ll have the opportunity to attend Yves Saint Laurent training and education as well as benefit from L’Oréal learning opportunities so you can development yourself within your role, opening up career paths such as becoming a Deputy Business Manager, Business Manager or Area Manager in the future.

Mission: To drive the team to achieve objectives set out by the Counter Manager.

Key Responsibilities

• Responsible for achieving Superior Customer Service and Business results of the Store, through both their own work and by their team members.

• Support the Business and Deputy Business Manager to ensure smooth and efficient running of the account by establishing correct and regular communication. The Team Leader is also required to aid the Business and Deputy Business Manager to achieve the following goals: retail results, staff recruitment payroll, and inventory shortage, as well as implementation and follow-up on training and development of team.

• Need to lead and coach the YSL team. The Team Leader is expected to set objectives for each team member based on the retail tactics.

• Will take the role of the Business or Deputy Manager during any periods of absence.

Commerciality

• Achieves or will exceed the store retail targets, Icon and Key Performance Indicator targets.

• Regularly communicates Retail, Icon and KPI achievement updates to employees and Retail team.

• Seeks out business opportunities within the community and communicates relevant information to the Business and Deputy Business Manager.

• Assists the Business and Deputy Business Manager in ensuring accurate records are kept of all Store employees’ hours worked and that proper payroll procedures are followed.

• Responsible for accuracy of all orders placed and received.

• Maximizes selling during heavy traffic periods. Ensure sales floor is supervised appropriately

• Professionally groomed

Brand / Product Awareness

• Implements the company’s education strategy as necessary, such as the YSL Seven step customer experience.

• Exhibits updated product knowledge and application.

• Makes appropriate, personalized product and sample recommendations.

• Monitors employees’ levels of product knowledge and service for accuracy, skill and application.

• Identifies account employees’ education needs and ensures they are met.

Interacting Effectively

• Ensures that all customers receive the highest level of service.

• Coaches employees to achieve their optimum professional development.

• Responsible for creating a professional and positive work environment for all the Account employees at all times

• Offers regular and immediate performance-based feedback on productivity, service levels, product knowledge, selling skills, professional demeanor, etc.

Key Relationships

• The wider team

• Retail Business Managers / Sales and Store Managers/ Training Manager/ Head Office / Personnel

At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.

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