Service Desk Analyst
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Position Overview & Specifications
Lancashire Constabulary’s ICT department is seeking a Service Desk Analyst to be based at HQ.
We offer a wide range of additional benefits such as 24 days annual leave, a flexi scheme, free onsite parking, site is accessible by public transport, Local Government Pension Scheme, 2 onsite canteens, cycle to work, memberships to staff associations, option to join the Sports and Social Club who provide an onsite gym and other sports clubs and access to many local and national employee discounts.
For further details around Benefits at Lancashire Constabulary please copy and paste the below link into your browser.
https://joinus.lancashire.police.uk/why-lancashire/
The purpose of this role is to deliver high quality provision of ICT customer support and service to Constabulary staff, ensuring service delivery is aligned to operational and customer needs.
Please be aware that upon selecting ‘apply’ via the Indeed website an email will be sent shortly after with a link to our external jobs page. From here you will be able to complete and submit your application, please be sure to regularly check your emails and spam/junk folder to ensure you don’t miss this opportunity.
Further details of the requirements and duties of the post can be found on the Role Profile.
Before you complete the online application, we would advise you to read the Information and Guidance documents.
THE CLOSING DATE FOR THIS VACANCY IS 23rd FEBRUARY 2023 AT 23:55PM.
Job Type: Full-time
Salary: £22,677.00-£25,353.00 per year
Benefits:
- Cycle to work scheme
- Flexitime
- On-site parking
Schedule:
- Flexitime
- Monday to Friday
Work Location: One location
Application deadline: 23/02/2023
Reference ID: S092-23
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Service Desk Analyst roles across Lancashire Constabulary's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £22,677 - £25,353 bracket, including retirement vesting and health parity.
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