IT Engineer - TIG

Lancaster University is looking to recruit an IT Engineer to work within our TIG (Technical Infrastructure Group) to enhance our support to customers. Acting as the escalation gateway to TIG for our partners and customers you will triage, diagnose and resolve IT infrastructure issues at a 2nd line technical support level. You’ll also be helping 3rd line teams to develop and improve process and documentation.

The TIG teams work with all the University IT infrastructure including identity, authentication, virtual infrastructure, server and client operating systems, cloud services, applications, IT security and fixed and wireless networking technologies. The role is a new one with opportunities to work across all our services and learn in the process.

You will be working in all areas of infrastructure and gaining experience across our service portfolio which will expand your knowledge and experience but also allow you to influence new developments via involvement in testing and process development of new services.

You will be a great communicator and team worker with experience across many computer technologies and ideally a background in a technical support role within the education sector.

This is a full-time role and we welcome applications from people in all diversity groups. While the role will be based at our Bailrigg Campus, we actively encourage a positive work/life balance and enable flexible working from home, or elsewhere, whenever appropriate and possible. Encouraging of your personal and professional development; we foster an environment where you will be encouraged to learn new skills and technologies.

Recognising of the talents of our diverse workforce through an excellent reward package that includes 25 days annual leave (plus bank holidays and University closure days), a generous pension scheme, and a flexible benefits package that includes options for travel, childcare, wellbeing and the purchase of additional leave.

For informal enquiries please contact Ian Cannings or Peter Hurst (i.cannings@lancaster.ac.uk, p.hurst@lancaster.ac.uk)

So why us?

You would be joining an innovative team working to provide great solutions and experiences for our students and staff.

Set in more than 300 acres of parkland, the campus is surrounded by beautiful countryside and is only a short distance from the historic city of Lancaster and within an hour’s drive of the Yorkshire Dales and the Lake District, a UNESCO world heritage site.

As a truly global and inclusive university, it is no surprise that Lancaster University is committed to creating an environment where everyone can thrive and fulfil their potential. Students from over one hundred countries make up our diverse campus and over half of our staff come from outside of the UK. Lancaster is an open and welcoming community that values equality and diversity. Our promotion of global values ensures Lancaster is a welcoming environment for all students and staff.

We are proactive in engagement with our staff to help us to understand the lived experiences of our university community and to understand how we are doing in creating a fairer and more inclusive University. Our multi-faith Chaplaincy Centre is a welcoming place for people of all faiths and none.

Lancaster University is consistently ranked among the top universities in the UK and the world, making it an exciting and challenging place to work. With a strong research heritage and a reputation for excellence across a range of disciplines. This provides a wealth of opportunities to work on exciting and innovative projects, collaborating with leading academics, policymakers and industry professionals. The university has state-of-the-art facilities, including libraries, laboratories, computing and IT services, sports facilities, shops, cafes and restaurants.

This is a great opportunity for the successful candidate to have an impact on the support of our technical services, gain first hand experience on a wide range of infrastructure systems and further their own career with a global leader in Higher Education.