Operations Manager

At Lanes Group nothing is more important than the health, safety and welfare of our people and our customers. It’s a major reason we are the UK’s largest independent specialist utility contractor, with a turnover in excess of £540 million, over 4,000 people and a countrywide network of branches.

As an Operations Manager you will be a key part of the management team and you will oversee high-level HR duties, liaising with the Recruitment Department to manage depot requirements and setting training standards. You will also be responsible for the analysis and improvement of the organisational processes, and work to improve quality, productivity and efficiency for your region. This is a field and office-based role covering South London region where you will work to improve customer service and wastewater network performance through effective leadership and the performance management of staff. You will be responsible for the management of the supply chain and analysing performance ensuring that targets are hit.

This is an exciting opportunity to work for a market leading business with a fantastic company culture to match!

Position: Operations Manager

Location: Thamesmead

Hours: 40 hours per week

Salary: Dependent on experience

Job Type: Permanent

Benefits: 24 days paid holiday per year; mobile phone; competitive pay; company health scheme; workplace pension

STRICTLY NO AGENCIES PLEASE

You will:

• Be responsible for the operational performance management and development of Field Managers and associated field resources to ensure both quality and quantity at maximum efficiency
• Provide on and off-site management of the Field Managers ensuring that you coach and provide feedback to them using reports generated by the central performance team
• Develop and implement continuous improvements within company processes and field activities to improve customer service and internal visibility of performance
• Improve and develop internal communications by having active discussions with the Command Centre, TWUL and supply chain
• Liaise with the Regional Manager to agree daily/weekly field availability and work composition
• Manage regional resources/vehicle profile issues
• Manage the complaints and ensure resolution through direct action
• Ensure Health and Safety compliance is met throughout the business

• Required Experience:

• You will have strong managerial experience
• The successful candidate will have strong managerial experience
• You will be a natural leader and confident in managing as you will have a team of Field Managers looking to you for guidance and support
• You will have strong interpersonal skills and the ability to develop relationships with key stakeholders within the business
• The successful candidate will be fully proficient in the Microsoft Office Suite
• The ability to multitask and prioritise your workload
• The successful candidate must have a Full UK Driver's Licence