Customer Service Advisor/Administrator
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Position Overview & Specifications
Free lunch, place your order in the morning and the Deli delivers in the afternoon!
25 days holiday + Bank holidays!
Hours - 0830 - 1700 Mon-Fri - No weekends, no evenings!
Lapwing Ltd is a progressive Construction Supplies Company currently based in Keytec East Business Park, Pershore, WR10 2NX. We stock a complete range of Site Tools and Equipment with guaranteed next day delivery across the UK. For more information please visit www.lapwinguk.com.
Please note we moving to Berkeley Business Park, Wainwright Rd, Worcester WR4 9FA in approx. August 2023
Due to expanding and growing we are currently looking for an experienced Customer Service Advisor/Administrator to join our excellent team and assist in the smooth running of the Customer Service Department by performing the following duties:
- Incoming Telephone Answering
- Processing Sales orders
- Dealing with delivery questions or issues
- Sales Order Processing
- Sales Email Inbox – Actioning and Replying to email orders and queries
- Customer Price lists – Updating and Monitoring
- POD’s – Proof of Delivery requests
- Returns and Collections of Goods
- Order Confirmations
- Quotations
- Resolving Complaints
- Filling Paperwork
This includes constantly improving and developing the current processes and procedures to offer the best service to our customers that we possibly can. The suitable candidate will enjoy working in a fast paced environment and will have an excellent attention to detail.
Hours - 08:30 - 1700, Monday – Friday
Only applications containing a covering letter will be considered.
Company Benefits
- Competitive salary
- Holiday 25 Days + bank holidays ( 5 days to be taken during Xmas shut down)
- Be part of a growing company
- Pension Scheme
- Free parking
- Free Deli lunch
Job Type: Full-time
Salary: £25,000.00 per year
Schedule:
- Monday to Friday
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Service Advisor/Administrator roles across Lapwing's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £25,000 - £25,000 bracket, including retirement vesting and health parity.
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