Customer Support Assistant
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Description
We are seeking a Customer Support Assistant to join our growing Customer Success team. You will be responsible for ensuring that clients receive the highest level of service and support. You will directly interact with clients collaborating with colleagues in Sales, Account Management and Product to quickly solve or escalate inbound client's queries. This role is key to our mission to put customers and their experience with our services at the heart of our business.
The successful candidate will be:
You will be providing top class and timely support to our clients and will have an appreciation of truly fantastic customer service along with ideas about how best to deliver it. In this role you will become an enthusiastic product expert, learning our product inside and out so that you can:
- Resolve or escalate inbound customer queries,
- Assist with the fulfilment of new subscriptions to our platforms, and
- Support the team during the sales and renewal cycle.
Skills, Knowledge and Expertise
You have a keen attention to detail, enjoy organising and have excellent time management skills so that you can:
- Adapt to emerging priorities,
- Update CRM and internal systems accurately, and
- Communicate and collaborate with stakeholders.
Benefits
In return we can offer you a rewarding career with personal and professional development in addition to a competitive salary with an excellent perks and benefits package that includes:
The time for our employees to switch off through using their 25 days annual leave allowance, company wide holidays and a day off on their birthdays.
Wellbeing is a key focus at LBR where employees can access a physical wellbeing allowance of £350 per year, annual wellbeing days and a cycle to work scheme.
We provide health and reassurance through our private healthcare scheme, a life assurance benefit and a 4% pension contribution.
We want all employees to be happy and have fun at LBR through regular social events, a volunteering day, recognition awards and a perks at work discount site.
About Law Business Research
Law Business Research is a technology-enabled information services business powering the global legal industry with intelligence, analytics and performance data.We deliver must-have intelligence to our clients when they need it, through a combination of time-sensitive insight, proprietary data and analytics, expert research, and sophisticated tools.
Please visit our website for more information.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Publishing
Based on transatlantic hiring benchmarks for Customer Support Assistant roles across Law Business Research's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Publishing.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked Salary Disclosed on Application bracket, including retirement vesting and health parity.
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