Help-to-Claim Adviser
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Help to Claim Adviser
Salary: Salary scale for post starting at £24,496 with annual increments up to £26,845 pro-rata for part-time
Hours: 37 hours per week. Part-time hours of 24 hrs per week or above will also be considered
Base location: UK home based (some travel will be required within
Leicestershire and Northamptonshire)
Employment type: Fixed term up to 31st March 2024 (possibility of continuation subject to funding)
We are seeking to recruit advisers with good IT skills to support clients to make and complete Universal Credit applications via multiple channels. You will need to be enthusiastic and have good communication skills to enable you to interview clients using sensitive listening and questioning to provide help and support from making a claim up to their first payment.
Reporting to the Help to claim Team manager and be part of a small friendly team.
Full training for the role will be provided to support you to develop the skills to deliver advice over the phone and online
For full details please refer to the job description.
Qualifications/Skills Required
Skills required for this role are good IT knowledge with an ability to support clients in a sensitive manner. It is also essential to have a commitment to continuous professional development, including a willingness to develop knowledge and skills in advice topics.
For full details please refer to the person specification.
Closing date for applications: Recruitment will close once we have sufficient applicants for the roles. Therefore if interested please submit your application as early as possible.
Planned date(s) for interviews: Date to be notified at least one week notice will be provided
To apply please read the full job description and application guidance notices.
Please note that we do not accept CV’s and that applications will not be accepted after the deadline date.
Citizens Advice LeicesterShire is an equal opportunities employer.
Job Types: Full-time, Fixed term contract
Salary: £24,496.00-£26,845.00 per year
Schedule:
- Monday to Friday
Work Location: Remote
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Help-to-Claim Adviser roles across LeicesterShire Citizens Advice Bureau's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £24,496 - £26,845 bracket, including retirement vesting and health parity.
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