Customer Service Advisor
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Position Overview & Specifications
Due to recent aquisitions and growth the customer service team is growing. We are a premium indoor leisure operator, we have a passion for fun, innovation and continual growth. We are heavily invested in having the right people onboard to drive this growth and we work hard to ensure that our employees are strong ambassadors for the Airhop brand. The Airhop team work closely together to ensure that everyone who visits our parks ultimately has an awesome experience every time.
We are currently recruiting for a permanent, part-time Inbound Customer Service Advisor, reporting directly to the Customer Service Manager. This role will be based in our onsite call centre. Opening hours: Mon - Fri 10:00 - 17:00 Sat & Sun 10:00 - 16:00
The role will consist of answering all customer queries, which will include bookings, product explanations, upselling and cross-selling products, and generally making sure the customer has an excellent experience.
The key responsibilities of the role will be to:
- Process Centre bookings
- Answer calls, respond to emails and respond to livechat communication in line with KPIs
- Resolve any customer complaints that arise
- Gain excellent product and business knowledge
- Upsell products in an engaging manner
- Perform any reasonable request by management
Desired skills and experience:
- Previous customer service experience (minimum 1 year)
- Experience working in a call centre environment is preferred, but not essential
- Computer literate with strong knowledge of MS Office, Excel, Outlook
- Excellent listening, problem-solving, accuracy and attention to detail skills when dealing with all customers and colleagues
- Proactive attitude, ensuring all customer queries are completed within ‘first call resolution’ process
- Ability to work comfortably in a fast-paced environment
Benefits:
- Competitive pay of up to £10.50ph
- Free use of the facility and discounted Airhop products
- Flexible working
- Onsite parking
- Fun, social environment
This is a part-time position that will require some flexibility to meet the needs of the business. Shift times vary to suit park opening hours, but will involve some weekend work.
Job Types: Full-time, Part-time
Salary: Up to £10.50 per hour
Benefits:
- Casual dress
- Discounted or free food
- Employee discount
- On-site parking
Schedule:
- Monday to Friday
- Overtime
- Weekend availability
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location: One location
Job Types: Full-time, Part-time, Permanent
Part-time hours: 30 - 40 per week
Salary: Up to £10.50 per hour
Benefits:
- Casual dress
- Discounted or free food
- Employee discount
- On-site parking
Schedule:
- Monday to Friday
- Overtime
- Weekend availability
Ability to commute/relocate:
- Bristol: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: Customer Service Advisor
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Service Advisor roles across Leisure Attraction's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £11 - £11 bracket, including retirement vesting and health parity.
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