Customer Experience Specialist
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Position Overview & Specifications
Customer Experience Specialist
We're now recruiting for Customer Experience Specialists at our Catterick branch.
Having recently opened our new ‘Customer Experience department’ at our Catterick site, we remain committed to the continued growth & development of this new & exciting customer support hub, which will manage all communication types on behalf of the three branches across North Yorkshire and the North East.
The successful candidate will manage communication channels such as telephone, email and website as well as process & administer warranty claims, parts ordering & other aspects on behalf of the group.
'Exceptional communication & aftersales' is to become our main focus for 2023, and the adoption of new technologies as well as major software development will be key to our achievement of these objectives.
It would be advantageous if all applicants possessed the following skills, although full training will also be provided:
- Ability to prioritise tasks and keep to timescales
- Accuracy of data entry
- The desire to use initiative and demonstrate ownership
- Ability to manage and exceed the demands and expectations of our customers
- Ability to cope well in high pressure situations
- Excellent verbal and written communication skills
About us...
The Leisure World Group consists of 3 branches based in North Yorkshire and the North East. Leisure World is a family run, multi franchised retail group offering a wide selection of caravans, motorhomes & accessories. The company also has caravan & motorhome service facilities in all 3 locations. Leisure World has a 39 year heritage and specialises in lifestyle products, seeking to inspire, guide and motivate its customers & employees.
Leisure World remains committed to paying higher than the National Minimum Wage, National Living Wage and the Real Living Wage.
Job Types: Full-time, Permanent
Salary: From £10.00 per hour
Benefits:
- Employee discount
- On-site parking
Schedule:
- Monday to Friday
- Weekend availability
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Experience Specialist roles across Leisure World Group's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £10 - £10 bracket, including retirement vesting and health parity.
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