Field Service Operative

Closing Date:

This vacancy may close at any time, if this role is of interest to you we recommend you apply as soon as possible.

The Opportunity

A great opportunity has arisen for a Field Service Operative (FSO) within our Costumer Support & Training (CS&T) Department. These roles don’t come vacant often and they are a sizeable step in to the world of Leonardo Helicopters (LH).
The FSO role is an essential ingredient for delivering world class services to LH customers globally.
The scope of this role is work under the assigned lead Field Service Representative (FSR) for any given Field Service Department operation. Operations can include performing discreet maintenance tasks (modifications, repairs or a package of scheduled maintenance) on customer aircraft/s. In some cases this could extend to fulfilling a role within a maintenance operation supporting a prolonged period of aircraft flying on lead up to customer aircraft acceptance (i.e. Support to customer Pilot Training or Development Trials) or as part of the initial stand-up of the customer flying operation post aircraft acceptance.
FSOs are a key part of the department’s service sustainment plan, by gaining operational experience over time and by developing key competences, they offer the potential to become tomorrow’s FSRs
Life at Leonardo With a company funded benefits package, a commitment to learning and development, and a flexible approach to working hours focused on the needs of both our employees and customers, a career with Leonardo has never offered as many opportunities or been more accessible to as many people.

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  Pension: Award winning pension scheme (up to 10% employer contribution)
• Holidays: 25 days plus bank holidays, option to buy/sell leave and to accrue up to 12 additional flexi leave days per year
• Flexible Working: Flexible hours with hybrid working options.
• Wellbeing: Employee Assistance Programme, access to Mental Health support, Financial wellbeing support, network groups
• Lifestyle: Discounted Gym membership, Cycle to work scheme
• Company funded flexible benefits: Access to private healthcare, dental schemes, Workplace ISA, Go Green Car Scheme, technology and lifestyle options (£500 annual allowance)
• Training: Free access to more than 4000 online courses via Coursera
• Referral Incentive: You can earn a reward for successfully referring a friend or family member
• Bonus: Scheme in place for all employees at management level and below

For a full list of our Company benefits please visit our website

What you will do

As a FSO under the direction of the lead FSR you will assume the following responsibilities:

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  Assisting with the preparatory requirements of CWP (Contractor Working Party) deployments by assessing the CWP team composition requirements (Trade, Skills, Inspection Approval, etc.)
• Identifying any additional training needs specific to task
• Assessing the work instructions to determine and GSE, tooling and Material requirements
• Assessing and agreeing the CWP travel arrangements
• Assessing overall tasks risks and implementing any required mitigation plans
• Interacting with LH departments company-wide, customers and suppliers to agree /progress CWP plans
• Monitoring the progress of work to the agreed schedule and budgets, ensuring effective communications are maintained throughout and deficiencies, issues and concerns are resolved efficiently and effectively to minimise any impact on schedule or customer satisfaction.
• Managing the day to day assigned work requirements within the scope of the pre-defined ‘Statement of Work’, ensuring resources at your disposal are utilised efficiently and effectively.
• Ensuring that all work performed by the CWP comply with the Company Operating System (COS) procedures /relevant maintenance exposition.
• Holding and maintaining company inspection approval on in and out-of-production aircraft (relative to your trade discipline and work experience) that will enable certification of work performed within customer /company maintenance documents. You will be required in some instances to self-certify your own work.
• You will also be expected to provide a level of On-Job-Training (OJT) to company and customer maintenance staff within the scope of the maintenance approval held.

MOBILITY / FLEXIBILITY

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  Responding at short notice to work requirements in the UK and Overseas for extended periods and be able to operate to irregular work routines and extended hours when the need arises
• Undergoing regular medical assessments to ensure global fitness to travel and be prepared to undergo treatments inoculations as prescribed by the AW Occupational Health Centre (OHC) to protect health for specific overseas travel events
• To support your mobility you will need to be in possession and maintain a full UK driving licence and be in possession of a valid passport for the duration of employment.

PROGRESSION
Leonardo is a global high-tech company and one of the key players in Aerospace, Defence and Security. Headquartered in Italy, Leonardo has over 45,000 employees, of which 7,000 are based in the UK.
This is a unique opportunity to bring your talents and form an integral part of Leonardo’s future. As already mentioned we can help you develop your skills and offer great chance to develop and grow. So if you feel like you are a good fit for this role and you are keen to develop then why not join us.

What we are looking for

Essential Skills

• Completed an Aeronautical Engineering Apprenticeship or Military Equivalent.
• Be in possession of an Engineering qualification (Minimum HNC/BTEC or equivalent)
• Solid experience[PL1] working in an aviation type environment with a good sound knowledge of aviation Engineering / Maintenance standards and practices.
• Met the company criteria to hold Company Inspection Authority or held an equivalent in a former employment.

Desirable

• Have leadership capabilities, communication skills
• Previous overseas working experience, cultural awareness, team leadership /supervisory
• Experience and computer literacy will be advantageous, but not essential.

If you don’t have all the above, please read on; the hiring manager for this role is committed to training and developing you in some of the areas such as policies and procedures of the Company Quality Assurance, HSE and MAA [PL2]
SECURITY CLEARANCE You must be eligible for full security clearance. For more information and guidance please visit: https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels

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