Media, Communications and Engagement Coordinator

This is a great opportunity to join a brand-new division within the Trust. The Media, Communications and Engagement division has been created by bringing together two teams who are responsible for promoting and protecting the Trust’s reputation internally and externally. We are a group of designers, storytellers, photographers and producers who work closely with external stakeholders and internal clients to tell our story, support our patients’ experience and engage with our colleagues right across the Trust.

We are a busy, eclectic team of experts in our fields. Some of us have grown our careers within the NHS, others have backgrounds in design, production, journalism and communications in sectors such as publishing, retail and music. We are all creative, agile and proactive, working together to celebrate success, maintain and enhance the patient journey and stay connected with our communities.

We’re looking for a hardworking self-starter who can help keep our house in order. Confident, calm and creative, our new team member will manage and allocate our incoming work, develop and run our divisional calendar, take responsibility for uploading content to our internal and external platforms and be a valuable ally and PA to the Media, Communications and Engagement Director and leadership team. Highly competent and experienced in working in a busy and demanding environment, our new colleague will be required to work independently using their initiative and applying a high degree of professionalism to all their work.

Candidates with experience of working in a fast-paced administrative role would be ideally suited to this position.

Lewisham and Greenwich NHS Trust is a community focused provider of local and acute care, providing high quality services to over one million people living across the London boroughs of Lewisham, Greenwich and Bexley. With a turnover of around £700 million, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham and a range of community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup. As an organisation, we’ve made significant improvements for patients and staff in the last two and-a-half years. This is reflected in our most recent Care Quality Commission (CQC) inspection (from February 2020), which found improvements across the organisation and gave us an improved rating of “Good” in the Well-Led and Effective domains, in addition to the rating of “Good” that we had already achieved in the Caring domain. Our staff culture change programme has been key to the Trust’s improvement journey, as we’ve stabilised our workforce by reducing vacancy rates and improving staff retention. We’ve also significantly increased the representation of minority ethnic leaders across our clinical and corporate teams.

Key responsibilities include:

• Provide a personal assistant service to the Director of Media, Communications and Engagement, managing diary, booking meeting rooms, taking messages etc.
• Act as a first point of contact for the division, answering the phone and managing a shared email inbox
• Update content on the Trust’s website and intranet
• Keep records of media coverage for the Trust
• Monitor the Trust’s social media channels
• Report on web/intranet/email newsletter analytics
• Assist with the distribution of communications across our sites
• Support with events such as Colleague Awards and Annual General Meeting
• Help to manage film and photography at the Trust
• Support colleagues with the production of corporate publications, staff bulletins and press releases
• Support colleagues with internal and external campaigns
• Work with the design and photography team to maintain the Trust’s photo library and clinical image database
• Assist in the purchase of goods and services using the Trust’s eProcurement system.
• Support with processing invoices
• Develop and maintain good and effective working relationships with a wide range of people both within the Trust and externally.

General:
The general requirements of the post are as follows:

• Excellent verbal and written communications skills
• Kind and considerate with a people-first attitude
• High proficiency in MS Word, Excel and PowerPoint
• Understand how to process and convey data
• Ability to deal with a complex workload, manage multiple tasks and prioritise according to importance
• Ability to handle confidential and sensitive information properly
• Concentration needed to focus on workload in an always on and busy environment
• Resilience during peak times of the calendar