Front Office - Team Member

The Opportunity

An exciting opportunity has arisen for a front office superstar to join this hotel, creating memorable experiences, and maintaining high levels of service at all times.

You will be a positive and engaging professional with a passion for making guests smile and will receive guests in a professional and friendly manner, handling all customer check-ins’ or inquiries.

As the front-facing member of the team, you will ensure you are always presentable engaging in positive communication with the team and department, always acting as a professional, and delivering consistently exceptional service to all guests.

Benefits

• Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
• Access to 24/7 Employee Assistance Programme - 24/7 access for our employees to call and get support and advice on any issues they may be experiencing.
• Refer a friend scheme from £500 to £1000 per referral.
• Hospital Plan.
• Online Health Portal.
• Eye Care.
• Employee Discount Schemes - 100's of discounts, ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Pension Scheme.
• Free meals on duty.
• Cycle to Work - Our Cycle2Work schemes from Halfords help all our employees save money and keep fit.

Ideal Candidate

• You will be a passionate and engaging individual.
• Highly motivated and pro-active; acting with professionalism and positivity in all interactions.
• Strong organisation and planning skills and the ability to prioritise appropriately.
• Excellent IT skills (MS Office, Financial systems) and numeracy
• Experienced in hospitality software such as Opera, Brilliant, etc would be desirable but full training will be given.
• Excellent oral and written communication skills
• Ability to work under pressure.
• Ability to work alone and unsupervised.

Hotel

With dramatic seafront views, nothing gets much better than Bournemouth Carlton Hotel, which is part of the Signature Collection By Best Western.

The hotel is right in the heart of town, so when you can tear your eyes away from the beautiful view, then we’re also walking distance to the town centre, to popular attractions such as Bournemouth Oceanarium, BH2 Leisure Complex and Bournemouth International Centre – a hotspot for major conferences and exhibitions.

The property has 76 bedrooms including 16 family bedrooms, including 16 sea view bedrooms. The hotel also has 18 one- and two-bedroom timeshare apartments. Event rooms for wedding parties up to 200, with private gardens and terrace.

The Grill menu is bursting full of feel-good comfort foods, healthy and gluten-sensitive options

About us

We have 46 hotels in our growing UK portfolio, international brands Crowne Plaza, Holiday Inn, and Best Western under our belt and all in some fantastic locations, it’s no surprise that LGH Hotels Management is the place to be.