Customer Service Assistant
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
** To read the full job description and submit your application form, please visit https://www.librariesunlimited.org.uk/jobs/**
Customer Service Assistant (Job ref: BAR009)
Salary: £19,100 gross per annum
Hours: 37 hours per week
Location: Barnstaple Library
Closing date: 9am on Monday 27th February 2023
Interview date: Monday 6th March 2023 at Barnstaple Library
We are looking for an enthusiastic people-focused person to join our customer service team at Barnstaple Library.
The successful candidate will deliver a friendly, proactive, and responsive frontline service, ensuring the best possible customer experience for all.
The successful candidate will take an active part in delivering a wide range of services, including, children’s events and activities, also local studies.
We are looking for someone with good digital skills and a love of reading who will enjoy working with people of all ages.
To read the full job description and submit your application form, please visit https://www.librariesunlimited.org.uk/jobs/
Job Types: Full-time, Permanent
Salary: £19,100.00 per year
Benefits:
- Company pension
- Sick pay
- Wellness programme
Work Location: One location
Reference ID: BAR009
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Service Assistant roles across Libraries Unlimited's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £19,100 - £19,100 bracket, including retirement vesting and health parity.
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