Customer Service Assistant
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Position Overview & Specifications
Customer Service Assistant (Job Ref: PEC017)
Salary: £8,880.49 per annum (£21,029 FTE / £10.90 per hour)
Hours: 15.625 hours per week
Location: Newton Abbot Library, Passmore Edwards Centre
Closing date: 9am on Monday 26th June
Interview date: Thursday 29th June at Newton Abbot Library
Libraries Unlimited is the charity responsible for running libraries in Devon and Torbay, bringing ideas, imagination, creativity and knowledge to enrich people's lives and build thriving communities.
We're looking for a Customer Service Assistant to join our team at Newton Abbot Library to make a positive difference to the local community through a shared love of reading and access to high quality information and facilities. Newton Abbot Library is a bustling and lively library with facilities, groups and events for people of all ages to enjoy.
As a Customer Service Assistant, you will be involved in planning and running activities, supporting customers frontline with queries, providing IT assistance, fundraising and promoting all that library services have to offer. If you love being creative, planning events and activities and have a passion for helping for others, apply to join our team!
Why join us?
Working in our libraries is interesting, challenging and rewarding - you will have a key role in helping our customers to get the most out of our services. You will help people at every stage of their lives, enabling everyone to explore and connect to the wider world, raising aspirations and helping everyone to realise their potential. You will be playing your part in ensuring libraries are here for everyone, for life.
We believe that those who make an impact deserve to be rewarded for their hard work, so we offer an attractive package of benefits including:
- 23 days annual leave per year plus Bank Holidays (pro-rata), rising with length of service
- Attractive pension with matched contributions up to 6% of pay
- Access to our confidential Employee Assistance Programme, available 24/7 to access practical and emotional support and advice to support with your wellbeing
- Family friendly policies, including enhanced maternity, adoption and shared parental pay (after 1 year's service)
Job Types: Part-time, Permanent
Part-time hours: 15.625 per week
Salary: £10.90 per hour
Benefits:
- Company pension
- Enhanced maternity leave
- Health & wellbeing programme
- Sick pay
Schedule:
- Day shift
- Every weekend
Work Location: In person
Reference ID: PEC017
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Service Assistant roles across Libraries Unlimited's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £11 - £11 bracket, including retirement vesting and health parity.
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