Apprentice Food and Beverage Assistant - Pontefract

Wetherspoon opens its doors early in the morning and sometimes doesn’t close them until late at night, so offering great flexibility of working hours.

Pay and benefits include:

• complimentary meal and a drink on shift
• employee discount
• £1 extra per hour for hours worked during midnight–5.59am
• bonus scheme
• permanent, guaranteed-hour contract
• flexible shift patterns
• paid holiday
• free Wetherspoon shares (after a qualifying period)
• loyalty reward scheme

The role:
At a glance, your role is to deliver excellent customer service to make hungry and thirsty customers happy!

• ensuring that all food and drinks are served to the correct specification
• always welcoming to customers – interact, say ‘hello’; just as important,

say ‘thank you’ and ‘goodbye’

• building, maintaining and enhancing customer relations to enrich customers’ experiences during visits
• encouraging customers’ loyalty by consistent, good performance
• being aware of, and knowledgeable about, all promotions, events and new pub products
• receiving and delivering* customer orders (either face to face or via the app), achieving service standards at all times
• taking pride in maintaining the highest standards of cleanliness in all areas
• responding to any customer feedback in a positive and helpful manner, seeking support if required
• Sale of alcohol not applicable, if you are under 18.

Alongside your day-to-day work, you will be working towards your Level 2 Hospitality Team Member Qualification with JD Wetherspoon over the course of 15 months. This is a blended learning experience, delivered in your pub individually by an experienced Lifetime coach. There will be a mix of face-to-face and remote (telephone/video-call) visits, whichever mix suits you best. Your apprenticeship will be tailored to your individual development needs and will deliver life-long knowledge, skills, behaviours and confidence.

To find out more about careers with J D Wetherspoons please visit https://www.jdwetherspooncareers.com/

Requirements and Prospectus

Desired Skills

Wetherspoon is looking for fun, enthusiastic, passionate people to join the apprenticeship programme, with a desire to learn and develop knowledge, skills and confidence.

Personal qualities

demonstrating passion and enthusiasm in your role and showing commitment to your pub and Wetherspoon

• ability to manage time and prioritise tasks
• friendly nature, with the ability to develop good communications skills
• honest, trustworthy and respectful
• adhering to Wetherspoon’s appearance standards
• receiving regular feedback from the management team and achieving any actions agreed on
  

Qualifications required

No previous qualifications or experience required for this role

Future prospects

Apprenticeships provide exciting development opportunities to all of Wetherspoon’s bar, kitchen and hotel teams. Apprenticeships give you the opportunity to learn while you earn – from associates right through to management. Over 70% of Wetherspoon’s recent apprenticeship achievers received a promotion during, or shortly after completing, their programme.

Training to be delivered

Hospitality Team Member Apprenticeship – Food and Beverage Service L2 including Functional Skills in Maths and English

About the Employer

It was the Normans who gave Pontefract its name, derived from the Latin ‘pontus fractus’, meaning broken bridge. The bridge is thought to have been on the outskirts of today’s town, at Ferrybridge. This building has housed various supermarkets since it was built in the 1960s. It stands on the site of one of Pontefract’s oldest houses, recorded on the 1742 map of the town. For many years, from c1900, it was home to Gardiner’s window-cleaning business.

Employer

J D Wetherspoon - Broken Bridge, Pontefract

Visit employer website

Address

5 Horsefair

West Yorkshire

Pontefract

WF8 1PD

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