Account Manager

Account Manager

(London)

Hi there! Thanks for stopping by

We're looking for an Account Manager to join our Lightspeed team in London. You will be responsible for building and maintaining lasting relationships with Lightspeed's accounts. With your knowledge of their needs & objectives, you will be tasked with introducing them to Lightspeed's suite of products and integrations to ensure they're getting the best solution to help them achieve their goals.

What you'll be doing:

• Serve as the lead point of contact for your customers;
• Guide qualifying customers through their upgrade path from basic platforms to more advanced platforms;
• Demonstrate software solutions to your customers, from core POS products to modules and upgrades;
• Build a trusted advisor relationship with your customers and identify upsell opportunities;
• Negotiate contracts and close agreements to maximize the growth of your book of business;
• Collaborate with Customer Success Managers to identify accounts at risk and prevent churn;
• Track key book of business metrics like added MRR and net retention;
• Strong communication across departments that include customer succes, sales, partnerships, product and support teams;
• Take feedback from customers on product development;

And a little bit of…..

• Maintain a deep understanding of the Lightspeed Products, integrations and partners;
• Leading/supporting strategic retail & payment-focused projects;
• Contributing as part of the wider team to achieve organisational objectives even if this means doing things that aren't strictly within the scope of your role;
• Building strong retailer advocacy, increasing retailer empathy and understanding throughout the company;

What you need to bring:

• You will be stepping into a supportive and collaborative team who celebrate not only team but also individual success;
• A background in the Retail or Payments sector would be ideal, but if you don't have that we'll settle for lots of passion and enthusiasm for the industry;
• You are a people person, goal-oriented, and have a passion for building relationships;
• Experience in a quota carrying sales role;
• Understanding of solution-based consultative sales in a SaaS environment;
• Ability to use Salesforce.com and other technologies to manage and organize pipeline;
• Confident demonstrating the value of tech solutions and driving informed return of investment discussions;
• Entrepreneurial approach; you work smarter not harder;
• Good time management with strong organisational skills;

What's in it for you?

Come live the Lightspeed experience...

Genuine career opportunities in a company that's creating new jobs every day;

Work in a team big enough for growth but lean enough to make a real impact;

Exposure to modern and proven technology;

Opportunity to learn and expand your skillset;

Become a valued part of the diverse and inclusive Lightspeed family.

… and enjoy a range of benefits that'll keep you happy, healthy, and (not) hungry:

• Lightspeed share scheme (we are all owners)
• Company pension program
• Health and wellness benefit
• Mental health online platform and counseling & coaching services
• Paid leave and assistance for new parents
• Language classes & LinkedIn Learning license
• Volunteer day

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.