Showroom Manager Fine Jewellery (High Holborn / Covent Garden)
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Position Overview & Specifications
Launching a new chapter in the Lily Arkwright story and building upon our phenomenal success in recent years, our by appointment only London showroom is located in WC1A Holborn, a short walk from the iconic Covent Gardens.
We are seeking a driven and talented Showroom Manager to coordinate the day to day showroom activities, support the online client services team and carry out customer showroom appointments.
The successful candidate will be given full training and will be supported by the Manchester head office management team.
About you:
With proven fine jewellery experience in a sales and managerial role, you will have a natural flair for fine jewellery, and a unique ability to nurture client relations with your exceptional sales abilities. Ensuring we help clients find the perfect engagement, wedding ring or special jewellery purchase, whilst offering the very highest level of customer service.
You will take ownership of your work and have a real passion for lab diamonds, natural diamonds and ethical gemstones. We are seeking an individual who takes pride in their work and one who wants to make a positive change in an exciting and ambitious company.
About Lily Arkwright
Featured in the Telegraph, Rock My Wedding, Confetti and the Independent, award winning Lily Arkwright is the UK’s leader in ethically sourced fine jewellery. As NAJ members with a JET qualified team, we take extreme care over the products and services we offer our customers.
Benefits
- Attractive Salary
- Structured personal development plan
- NAJ Accredited industry training offered
- 28 days holiday per year
- Holiday loyalty scheme, earn an extra day holiday each work anniversary, up to 5 days.
- Generous staff discount
- Relaxed fun work environment
- Referral programme
- Company pension
- Complimentary onsite gym
- Complimentary fruit & biscuits, tea & coffee
- Secure Bike Storage
Responsibilities of the Showroom Manager
- Reporting to the Company Operations Manager.
- Meeting customers for face-to-face consultations.
- Manage the daily activities of operating a luxury fine jewellery Showroom in line with company standards.
- Maintaining excellent presentation of the jewellery and showroom.
- Ensure our staff and showroom are consistently safe and secure, adhering to company procedures and guidelines.
- Maintain the showroom calendar.
- Effectively resolve complex customer service challenges, finding solutions which exceed the Lily Arkwright customer expectations.
- Respond to customers enquiries via email, phone, live chat and social channels.
- Customer after-care.
- Be driven, and self motivated to inspire your colleagues to ensure sales targets are met.
- Regular stock checking and organising immediate replenishment of best-selling key lines by working closely with Head Office.
- Help create and maintain a service culture focused on the customer, enhance the buying experience and build relationships that lead to long term business growth.
About you
- Previous fine jewellery experience is essential, this can be shop floor, online or within a workshop.
- Excellent listening, written and verbal communication skills
- Strong computer, typing/keyboarding and data entry skills
- Strong attention to detail
- Ability to work independently and within deadlines in a fast paced environment
- Excellent interpersonal, creative problem solving, organisational and time management skills
How to Apply & What to Expect:
Everyone at Lily Arkwright has a voice and we want to hear yours! If you are interested in growing with Lily Arkwright, send us a CV and cover letter, letting us know why you are interested in joining the Lily Arkwright team.
You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. The interview process for this role includes a phone call with our recruiting team and a video interview with one of our leaders!
Job Type: Full-time
Salary: £35,000.00-£45,000.00 per year
Benefits:
- Additional leave
- Company pension
- Employee discount
- Free fitness classes
- On-site gym
- Referral programme
- Transport links
Supplemental pay types:
- Bonus scheme
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Showroom Manager Fine Jewellery (High Holborn / Covent Garden) roles across Lily Arkwright's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £35,000 - £45,000 bracket, including retirement vesting and health parity.
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