Administration / Customer Service Executive / Contracts Executive
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Position Overview & Specifications
Job Title: Contracts Executive / Administration Executive / Office Administration
Reports to: Contracts Manager
Department: Operations
Hours of Work: 08:00-18:00 (Within the hours of)
Salary: £18,000.00-£22,000.00 per year DOE
About us
Lily is The Home of Digital Transformation. We are a multi award-winning provider of communications and IT solutions for business. We provide a wide range of innovative solutions to small to medium enterprises in the UK, allowing them to future proof their business and achieve success, all whilst lowering costs, increasing revenue and efficiency.
About the Department/Team:
The Contracts Executive role sits within our Projects Team. You will have overall ownership and responsibility for reviewing and validating new contracts, adds, moves, and changes, along with management and ownership of Engineer Diaries. In addition, you will play a key role in supporting our Service and Sales departments from across the wider business.
Roles and Responsibilities.
§ Review and validate deals, additional works, moves, adds and changes in line with department checks.
§ Carry out initial welcome call to clients to acknowledge receipt of contract/documentation and order form.
§ Add all relevant information to Master Sales Platform to reflect deal and associated costs
§ Utilise relevant portals to submit finance information requests.
§ Assigns deals, additional works, moves, adds and changes into Projects Executives/Department
§ Management of Engineer resource (Engineer Diaries), forecasting, utilisation, and reporting.
§ Own and manage any ad-hoc book Engineer requests.
§ Manage and process Engineer surveys and job sheets.
§ Key liaison between internal Projects and Sales teams
§ Own supplier relationship with external finance companies
§ Answer inbound calls and action emails daily relating to first line queries
§ To always maintain the highest standard of professional conduct and behaviours
§ Managing email boxes and actioning/responding as required.
§ Works towards Key Performance Indicators (KPI's) and objectives as defined.
§ To cover additional team duties as and when required.
Experiences/Skills.
§ Previous administrative skills/experiences
§ Resource management/diary management
§ Microsoft Excel, Word, Outlook Email
§ Exceptional organisational skills
§ Ability to manage workloads and prioritise
§ Excellent planning and attention to detail.
§ Desirable – Knowledge of finance/finance proposals
About you
We are looking for someone who loves speaking to customers and enjoys giving a fantastic customer experience. Having excellent time management skills is significantly important in this role as you will need to manage your workload effectively in a busy, fast paced, and fun environment. Our values are, Performance, Passion and Integrity and we are looking for someone who aligns and demonstrates these daily.
Job Types: Full-time, Permanent
Salary: £18,000.00-£22,000.00 per year
Benefits:
- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Gym membership
- On-site parking
- Referral programme
- Wellness programme
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
- Weekend availability
Experience:
- Administrative: 2 years (preferred)
Work Location: In person
Application deadline: 31/03/2023
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Cable, Internet & Telephone Providers
Based on transatlantic hiring benchmarks for Administration / Customer Service Executive / Contracts Executive roles across Lily Comms's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Cable, Internet & Telephone Providers.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £18,000 - £22,000 bracket, including retirement vesting and health parity.
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