Customer Service/Documentation agent
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Position Overview & Specifications
Customer Service/Documentation Agent, Immediate Opening at Colnbrook SLOUGH SL3 0HJ
To apply for this position please send cv to reading@rmentp.com
We are one the leading Freight Forwarders in London. We are seeking good candidates with excellent salaries and benefits. You can immediately join our team at our office in Colnbrook SLOUGH SL3 0HJ
We are looking for candidates that have good knowledge in these areas for Essex, Kent, London and Heathrow. Ocean Freight, Road Freight and Airfreight roles are available at all levels. We also have many Customs positions available.
Customer Service/Documentation agent responsibilities include
- Speaking to the clients/customers in regards to the cargo which would have been shipped via land, air and sea freight.
- Monitor the shipments on a daily basis, deal with any issues that may have occurred (like any lost shipments, SOB status, Shipment status, Container loading and positioning, Quoting)
- Respond to all requests for quotes from internal parties within 24 hours from initial receipt
- You will be the first point of call for the customers and be liaising with them via telephone and email.
- Liaising with all major. Shipping lines and Airlines for procuring the best rates for quoting the customers.
- Manage on a day-to-day basis and lead general sourcing activities by developing and demonstrating a detailed insight into relevant supply market.
- Co-lead procurement and sourcing initiatives for assigned trade lane development
- Coordinate/drive business for the company in cooperation with the salesperson owning the customer and other relevant departments
- All documentation procedures to be followed up (starting from securing S/I to final handover of B/L)
- You must have excellent English Communication.
To apply for this position please send cv to reading@rmentp.com
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Service/Documentation agent roles across Lincoln Maritime's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £21,000 - £28,000 bracket, including retirement vesting and health parity.
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