Operations Manager

Job Title: Operations Manager

Working Pattern: Monday to Friday

Department: Operations

Location: Slough

Travel Required: Not as standard but could be required Adhoc

Package: Competitive

Position Type: Full time

Reporting to: Managing Director

Job Description

Roles and Responsibilities

• Responsible for leading the Operations team in the UK.
• Promote (and lead by example) a company culture that encourages top performance and high morale.
• Working closely with the Managing Director to drive a strong team culture that focuses on delivering the ultimate customer experience.
• Extensive knowledge and experience of courier and cross border operations and be able to bring best practice models to the Linex operation to drive efficiency and improved accuracy.
• Demonstrate a hands on approach with the ability to be flexible and adapt in relation to all areas within the operation
• To assist in the design and implementation of local and more strategic logistics solutions to drive growth across all regions within the Linex network.
• Driving organisational change across the UK team / actively involved in recruitment of new experienced team members who will bring new talent and insights to broaden the current team’s experience.
• Developing and supporting local and strategic supply chain solutions for clients
• Innovating logistics solutions that drive the global strategy and assist in reaching commercial targets.
• Supporting in sales proposition to prospective and incumbent customers – building relationships with our key customers to ensure full engagement across the Linex business.
• Ensuring on time delivery of all projects.
• Providing best practice advice, insight and/or expertise to teams across the global network.
• Identifying and aligning solutions to business needs and IT strategy
• Actively encouraging team personal development and driving personal growth.
• Gaining alignment and support to implement solutions across the core functional areas of the business such as finance, operations, sales, and IT.
• Manage, coach, and develop a high performing team that meets and exceeds agreed objectives, delivers best practice results, and demonstrates continuous improvement.
• Resolve problems concerning transportation, logistics systems, imports or exports or customer issues.
• Ensure all internal and external KPI’s are met.
• Provide Inspired leadership for the organisation

Required recent industry knowledge and experience in relation to the following customs accreditations/practices:

• AEO (Authorised Economic Operator)
• Regulated Agent - CAA (Civil Aviation Authority) knowledge
• MOU (Memorandum of Understanding): Low-Value Bulk Export License/LVBI (Birds) knowledge
• Ensuring all legal and regulatory documents are filed and monitored complying with relevant law and regulation.

Essential Experience:

• Strong communicator with experience in managing a diverse team of 10+ employees.
• Smooth running of a day-to-day operation
• Outstanding communication, commercial, presentation, numerical and analytical skills
• Flexibility to work at weekends when required for business purposes.

Desirable Experience:

• ETSF/ITSF (External Temporary Storage Facility) (Internal Temporary Storage Facility) knowledge

Job Type: Full-time

Benefits:

• On-site parking

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Slough: reliably commute or plan to relocate before starting work (required)

Experience:

• Operations management: 1 year (required)
• Team management: 1 year (required)
• Courier Operations: 1 year (required)

Work Location: One location

Reference ID: OpsMang01