Housing Services Assistant

Job Title: Housing Services Assistant

12 month fixed term contract to support with the expansion in the number of properties under management by Larkfield.

Larkfield Housing Association is a Registered Social Landlord based in Greenock, Inverclyde. Larkfield Housing Association owns and manages 384 tenanted properties and provides management services to an additional 578 owners in the Larkfield area.

Larkfield HA joined the Link group in 2007 and through its partnership arrangements with Link, Larkfield HA also provides management services on Link’s behalf to tenants and owners across Inverclyde.

Larkfield works in partnership with Link to improve the services we provide to our customers, whilst expanding our community and housing support activity in the Inverclyde area.

For more information on Larkfield please visit Larkfield’s website directly.

The Role

At Link, people are at the heart of everything we do. Our people have made our award-winning social enterprise the success it is today and as it continues to grow, we want them to be the best they can be and to reach their potential.

Larkfield is currently seeking a passionate Housing Services Assistant who can provide expert advice and assistance to tenants and other valued customers on various aspects of housing management and maintenance. In addition, this role entails maintaining the Association’s rent accounting and maintenance administrative systems, ensuring seamless operations.

As a Housing Services Assistant, you will be responsible for handling enquiries and supporting the process related to allocations, rental income, void management, and lettings. Your expertise and support will play a vital role in ensuring smooth and efficient housing operations.

About You

We are searching for individuals who share our unwavering commitment to positively impact the lives of others. We are searching for individuals who share our commitment to helping others and who are eager to contribute to the growth and development of our organisation.

As we place our customers at the heart of everything we do, we are seeking someone with proven track record of delivering high-quality customer service. Your experience and dedication will be essential in ensuring that our customers receive exceptional care and support.

The ideal candidate will possess the ability to work independently, demonstrating a strong understanding of relevant Housing Management Functions. Your commitment to providing excellent customer care, fostering tenant participation, and promoting equal opportunities will be highly valued.

In our fast-paced environment, effective communication skills are crucial. You will have the opportunity to build positive relationships, both internally and externally, with customers and colleagues alike.

Given the importance of organisation in this role, strong organisational skills are a must. Additionally, proficient IT skills, including working knowledge of Word, Excel, and databases will be highly beneficial in fulfilling your responsibilities.

In return you will be offered the opportunity to enhance your skills and knowledge through employee training and development. You can expect to work in a supportive, trusting and transparent working environment, with the autonomy to offer creative and innovative solutions whilst maintaining Link’ s values; Responsibility, Empathy, Social Impact, Participate, Equity, Challenge and Transparency.