Senior Operations Manager

SENIOR OPERATIONS MANAGER

Salary: up to £65,000 per annum + bonus and benefits.

Contract Length: Permanent.

Hours: Full time, 35 hrs per week.

There is flexibility around how these hours are worked and LINK offers flexible working options.

Location: Hybrid Working, with a minimum of one day a week in the Head Office located in Harrogate, North Yorkshire.

Who we are: LINK is the UK's largest cash machine network, connecting virtually all the UK’s ATMs and providing communities with access to cash through services such as cashback at retailers’ tills and Banking Hubs. While many consumers are now embracing digital payments, there are still millions of people who rely on cash every day. At LINK, we are passionate about protecting access to cash on the UK’s High Streets and ensuring it is maintained for as long as it is needed. We are regulated by the Payments Systems Regulator and the Bank of England and have a great track record of delivering results for communities.

What does the role involve?

· You will report directly to the Head of Operations and be responsible for the delivery of the day-to-day Operational Services activities to maintain performance of the LINK Network.

· Manage the Operational Services department business as usual activities, providing leadership, guidance and support to ensure effective operational delivery.

· Responsible for the business as usual operational relationship with the Infrastructure Services Provider.

· Provide oversight of the supplier management relationship and be responsible for the operational relationship with LINKs website and mobile application service provider.

· Responsible for leading on operational incident management and Change Management.

· Provide operational and Subject Matter Expertise (SME) in support of LINKs annual Release Programme and other projects as applicable.

· Responsible for the provision of support to all related operational queries from Network Members.

· Operationally support the onboarding and off-boarding of Network Members as per the Schemes established processes.

· Provide oversight on the analysis and performance review of the Infrastructure Service Provider and contribute to annual performance reviews.

· Support the Head of Operations in all operational fraud related activities.

· Build and maintain excellent relationships across Regulators, Network Members and Service Providers to ensure operational and Governance obligations are delivered.

What will I need to know?

We are looking for someone with a minimum of 10 years experience in Service Operations Management within a Financial Systems Environment. You will have strong leadership and team management capabilities on top of outstanding organisational and communication skills. Experience of data analysis and incident management is essential, along with experience of writing high quality business and technical documentation and processes.

What is in it for me?

You will be joining a not-for-profit business that has seen consistent growth over the last 5 years, even during the pandemic, and are looking to see continued growth in the immediate future. We have got big plans for the future of LINK and you’ll be part of a working environment where you know the work you do has an impact, and feel that you are genuinely helping the business reach its objectives. We have a lovely working culture, and our employees are at the centre of our focus.

In addition to the base salary, LINK operates a performance related bonus scheme and offers a wide range of employee benefits including group life and income protection, private medical and dental insurance, critical illness cover, hybrid working, annual health checks and learning opportunities. Our Harrogate office has an on-site café, gym, free carparking including electric charging points and bike parking facilities as well.

Job Types: Full-time, Permanent

Salary: Up to £65,000.00 per year

Benefits:

• Additional leave
• Casual dress
• Company events
• Company pension
• Flexitime
• Life insurance
• On-site parking
• Private dental insurance
• Private medical insurance
• Sick pay
• Work from home

Schedule:

• Flexitime
• Monday to Friday

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• HARROGATE: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in HARROGATE

Application deadline: 26/05/2023