Recall & Screening Administrator

Job description

Lister House Surgery

Recall and Screening Administrator Job Description and Person Specification

Job Title

Recall and Screening Administrator

Line Manager

QOF and Recalls Lead

Hours Per Week

37.5 hours per week

Job Summary

• Run assigned recalls following agreed procedures.
• Add data to patient records, including data quality checks and screening outcomes.
• Book post-natal, baby checks and baby immunisation appointments.
• Work closely with the Recall Supervisor and team to ensure all tasks and duties are actioned in a timely manner.

Primary Responsibilities

The following are the core responsibilities of the Administrator post.

There may be on occasions, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

• Run assigned recalls to invite patients in for their relevant appointment / review, using patients preferred method of communication where possible, following the recall timetable and set protocols.
• Run NHS Health checks via the Censura system and follow up non-attenders.
• Book appointments for post-natal, childhood immunisations and baby checks, following the practice policy and booking targets.
• Make telephone calls to follow up appointments and queries
• Monitor cancer screening DNA’s and take appropriate follow up actions, if required.
• Assist with booking patients who are overdue their smear, into Hub or practice clinics.
• Be an active member of the cancer awareness team, assisting with displays across all sites.
• Update patient records to ensure an accurate summary is produced, including updating recalls, immunisation history and screening results.
• Liaise with colleagues from other teams with regards to advice and support with coding.
• Monitor individual and group tasks and take appropriate actions.
• To scan patient correspondence to the computer clinical system and index to the correctly identified patient record.
• Take professional pride in the quality of your work and contribute to a positive and supportive team.
• Undertake internal or external training relevant to your role.

Secondary Responsibilities

In addition to the primary responsibilities, the Administrator may be requested to:

• To attend and contribute to staff meetings and development meetings constructively.

The person specification for this role is:

Person Specification – Recall and Screening Administrator

Qualifications

Essential

Qualified to GCSE standard or NVQ equivalent

Experience

Desirable

Previous GP Surgery / NHS administrative experience

Clinical System - SystmOne (TPP)

Experience in a busy office environment

Skills

Essential

Excellent keyboard and computer skills

Able to work in a changing environment

Highly organised and able to follow protocols accurately and efficiently

A good working knowledge of Microsoft Office Products and the ability to use email / internet

Excellent communication skills

Personal Qualities

Essential

Able to work without supervision

A keen attention to detail

Interpersonal skills

Problem solving skills

Methodical with a proactive mindset

Understanding confidentiality in the workplace

Benefits:

• Excellent Pension Scheme
• Free on Site Parking
• Generous Holidays - 27 days on commencement increasing over time, (plus 8 statutory days) per annum
• Company Sick Pay after 6 months probationary period
• Access to NHS Blue Light Discount Scheme
• Development Opportunities

Please note we ask all successful candidates to pay for their DBS check and this will be reimbursed upon completion of probationary period.

Job Types: Full-time, Permanent

Salary: £10.50 per hour

Benefits:

• Company pension
• Free parking
• On-site parking
• Sick pay
• Store discount

Schedule:

• Monday to Friday

Work Location: In person

Application deadline: 30 June 2023

Job Types: Full-time, Permanent

Salary: £20,532.48 per year

Ability to commute/relocate:

• Derby, DE73 6SW: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Language:

• English (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person

Application deadline: 30/06/2023