Tour Coordinator

Job description

We are Scotland’s largest chauffeur drive operator, with over forty luxury cars on our fleet, and bases in both Edinburgh and Glasgow. From our Headquarters in Glasgow, our experienced reservations team also organise chauffeur driven cars for our clients across the UK and Worldwide – a truly global operation.

Little’s is a second generation family business, and despite our huge growth over five decades, those traditional values are still at the core of everything we do. We offer a friendly, welcoming and inclusive workplace, truly value each and every one of our team, and have a commitment to leaving a lasting legacy for our people and the environment.

As part of that commitment:

• We are a Real Living Wage employer.
• We offer a comprehensive induction and training programme.
• We offset all our carbon emissions via Trees for Life.
• We offer opportunities to be part of our future strategy. Why not join our “green team”?
• Our team take part in fundraising events for our company charity.
• We arrange social and team building events throughout the year.
• All full-time employees added to our benefits and rewards platform.

Job description

Looking for a position that will use your customer service, creative flair, operational skills and passion for Scotland in a new and exciting environment? Little’s Chauffeur Drive are looking for a Tour Coordinator to join our team in the rapidly expanding leisure side of our business to help us to provide experiences of a lifetime for our clients.

The Role

When you are part of our team, no two days are the same! One day you could be helping one of our chauffeurs with accommodation bookings and the next it could be designing a 10 day itinerary for a client touring Scotland.

The tour department handle all incoming tour enquiries from luxury travel agencies to private clients. The tours are all bespoke and designed to the client’s individual requirement the role will involve providing quotations for these and then when they are confirmed, administering them through the point the tour takes place.

The Person

We need someone with a “can do” attitude who takes great pride in providing excellent customer service. You must be highly organised and able to handle working on many different tasks – all at the same time as well as thriving whilst working under pressure. You will have an excellent geographical knowledge of Scotland so you can confidently advise our clients and chauffeurs. Being creative with excellent writing skills is also very helpful for the role.

Many of our team come from a hospitality or events background, giving them a great understanding of the luxury market, and excellence in customer service our clients expect. Previous experience in the events/hospitality/tourism industry would be a distinct advantage in this position, but what is essential is the right attitude, a desire to learn new skills and the ability to manage your time effectively.

The Hours

The hours for the role are based primarily on a five day week for 8 hours per day. Flexibility in working hours is essential during particularly busy times.

Apply

In the first instance, please forward your CV and a covering letter explaining why YOU are the perfect candidate for the position. Previous applicants need not apply. NO AGENCIES PLEASE.

Work remotely

• No

Job Type: Full-time

Salary: £23,000.00 per year

Benefits:

• Company pension
• Life insurance

Ability to commute/relocate:

• Glasgow: reliably commute or plan to relocate before starting work (required)

Work Location: In person