Fraud and Risk Analyst - Bulgarian Speaking

Salary: £26,000

The Role

The primary role of the Gaming Finance Team is to manage the KYC, Fraud, Risk and Payment flows across our Sportsbook platform. The Fraud and Risk Analyst role will involve utilising 3rd party KYC providers, as well as using several detection techniques in-order to identify high risk accounts, detect unusual activity, investigate and subsequently close suspicious accounts to mitigate risk and protect revenue losses to the business.

The role requires a high level of attention to detail, strong decision making and an ability to manage workload effectively and in a timely manner. Shifts range from 09:00 – 23:00 covering a 7-day rota.

At LiveScore Group we are passionate and excited about what we do in the Sports Media, Gaming and Betting sector and are proud of the high ratings we have achieved. We live our values, aiming to enhance and increase the enjoyment of sport through innovative products and immersive experiences. Trust is important in how we work, ensuring we are a collaborative unit who holds each other accountable. Relentlessly ambitious in everything we do, we embrace change and understand that failure is part of success.

We use our platform for positive social change and work to build a company our employees are proud to work for. We have a long-term commitment to diversity and inclusion. Our I.D.E.A (Inclusion, Diversity, Equality, Awareness) Forum is critical to our business and is embedded in our organisational structure to support a sense of belonging for everyone and to create a culture that allows all employees to thrive.

We know a job description can often deter an applicant who does not believe they match 100% of our requirements. If you are interested in this position and have relevant experience, then we would still love to hear from you.

Key Responsibilities

• Contacting players to attempt age verification / perform security checks.
• Identification of KYC documents and pay account documents.
• Part of a team responsible keeping site free of cybercrime and underage activity.
• Reviewing and performing KYC checks on member account registration across all our sites.
• Initialising the Customer Due Diligence process, including conducting PEP and Sanction Checks.
• Identification of suspicious activity using the fraud monitoring tool and other systems
• Reviewing and monitoring member account registration, deposit and withdrawal transactions
• Performing initial investigations and taking immediate corrective action to mitigate losses to the business
• Complete a variety of account and payment administration tasks relating to these issues
• Chargeback administration and case management

Key Skills/Experience

• Ability to speak and understand the Bulgarian language.
• Ability to manage workload effectively and in a timely manner.
• Good communication skills, both written and spoken and good command of English (fluent).
• Have exposure to working in Customer Service within highly regulated industries.
• High level of attention to detail and absolutely trustworthy.
• Highly motivated and willing to learn and develop skills.
• Team player and self-starter who is able to work on own initiative.
• Excellent analytical skills
• Proficient in the use of standard IT packages (especially Excel)

What can we offer?

• Performance bonus
• Private Healthcare scheme (ability to opt into scheme from day 1 of employment)
• Subsidised gym membership
• Virgin Tribe – access to exclusive Virgin offers and experiences
• Life Assurance (x3 salary)
• Contributory Pension Plan
• Festival summer and cracking Christmas parties