Business Support Manager

End Date Monday 19 June 2023 Salary Range £56,421 - £62,690
Agile Working Options Hybrid Working Job Description Summary Embark Group is one of the largest retirement solutions providers in the UK. We are a technology-led business that provides an investment platform and digital investments, pensions and workplace solutions. Embark is now part of Lloyds Banking Group, a leading UK based financial services group providing a range of banking and financial services, passionate about personal and commercial customers with a clear purpose; to help Britain prosper. Job Description An exciting and unique opportunity has arisen to support the Customer Service Director and senior management team of Embark Platform on a Fixed Term Contract for 9 months. As Business Support Manager, you'll have opportunity to influence key partners as well as be part of the broader planning and decision making of the team. You'll also get insight across key transformation projects, establish relationships, and improve your understanding of the strategic priorities of the business and the wider Group. In addition to the key accountabilities described below, you'll craft the role in a way that allows you to develop your own abilities, taking advantage of the broad-ranging exposure that the BSM position lends itself to. So, what would you be doing for us?

• Assist the Director in preparing for key meetings with support of the Executive PA, preparing, reviewing and analysing a range of papers and reports, coordinating inputs with the business area as required. Screening incoming information and communications sent to the Director, responding, re-routing and prioritising as appropriate when required
• Support the Director with relationship and management of external relationships / partners. Acting on behalf of the Director on specific issues or committees / project teams
• Undertake specific research on an array of subject matters, recommending solutions/actions to the team. Taking ownership for producing high quality papers and presentations for committees and meetings across Embark Group
• Identify, cascade, and see actions through to completion across the business from a variety of governance forums including Board, ensuring all papers are submitted on time to relevant committees with appropriate sign-off.
• Lead on all employee engagement activity within business area and people activities such as succession planning, talent matrix, absence management and training requirements.

What we need from you:

• Experience of supporting Director level with day to day work life including diary management, meetings and general coordination
• Having worked with SMT on collaborating various business matters, you'll be comfortable leading projects and developing strategies for our teams
• Hands on experience of being responsible for an employee engagement strategy and leading people activities for our teams

About you

• Ability to work at pace and handle conflicting priorities.
• Comfortable and confident in dealing with ambiguity
• Utmost level of written and verbal communication skills, with the confidence and creativity to communicate to a wide range of audiences
• Impressive interpersonal/relationship building skills.
• Self-motivated and a standout colleague!

So what can we offer you in return?

• Private Medical Insurance
• Generous pension contribution
• 30 days leave plus bank holidays
• Flexible cash pot (4% on top of base salary) to spend on benefits

Join us and be part of an inclusive, values-led culture where we celebrate diversity, equal opportunity and provides opportunities for flexible working. Together we'll make it possible! At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.