Customer Onboarding Advisers

End Date Tuesday 28 March 2023
Agile Working Options Flexibility in when hours are worked Job Description Summary Great full time opportunities working 35 hours per week for Customer Onboarding Advisers in our Transport Customer Services Team based in Cardiff Job Description Part of Lloyds Banking Group, Black Horse is the UK's leading independent provider of non-captive motor finance, providing point-of-sale finance to over 900k end customers supporting them to purchase their vehicle of choice through 4,700 dealerships. We have partnerships and joint ventures with several leading vehicle manufacturers, and we support car fleet operators through our Fleet & Wholesale stocking and fleet finance solutions.

We're the Transport Customer Services Team – a fantastic team within Blackhorse with a meaningful role to play. Our purpose is to fulfil our customer mobility needs, with a vision to deliver customer excellence, responding to changing customer needs and is a phenomenal place for colleagues to work. We currently have opportunities available within our Customer Service Teams.

Working In our fast-paced contact centre you'll share our passion for delivering outstanding Customer Service. You’ll be the first point of contact applying your skills and expertise to new and existing customers with their financial & service needs via a range of channels. You’ll build effective positive relationships with our customers on every call you take, and by listening carefully and asking the right questions, you'll identify and promote the best possible outcome Want to know more?
Working in a fast-paced contact Centre, you’ll be putting customers on the road by finalising their credit agreement, to enable customers to pick up their vehicle. You’ll also help and support existing customers looking to continue their relationship with us at the end of their contract by processing re-finance options. The work will be a mix of queue-based work alongside telephony interaction with both our dealers and end customers. Here's a snapshot of what we’re looking for in you: You’ll need to be able to demonstrate previous strong customer service experience, motor vehicle industry experience would be good, but don’t worry if you don’t have that, as long as you can show us, you’re passionate about customer service we’d be interested in finding out more about you. You’ll need to be hard-working with a great attention to detail and a fantastic outlook towards your customers. What we’ll need from you: (Crucial)

• A strong background in multi-tasking within a contact centre environment
• Ability to deliver the highest standard of customer service
• Experience in both queue-based work and telephony
• Good organisational skills and a keen eye for detail
• A pro-active approach to personal development and learning
• A passion for delivering an outstanding customer experience
• PC literate with an understanding of Microsoft office applications

What support will I get and how will my career grow? As a multi-brand, multi-channel business, we have the scale and breadth to provide you with a diverse range of training and development opportunities, helping you achieve an exciting and fulfilling placement! You'll receive a full on the job training plan to ensure that you follow the right path. Our Shifts are Monday-Friday between 08:00 to 20:00, Saturday 08:00-18:00 and Sunday 08:00 – 16:00 worked on a rotational basis (35-hour week). We have a truly inclusive culture and greatly value the diversity of thought to help continuously drive us forward. Join us and be part of an inclusive, values-based culture passionate about making a difference. We look forward to hearing from you! At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.